Licensed Insurance Customer Service Representative
Location: Katy, TX
Job Type: fulltime
Company: Steve Smith - State Farm Agency
Salary: $16.0 - $18.0 per hour
Category: Administrative
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewWe are seeking a motivated Licensed Insurance Customer Service Representative for a full-time, in-office role. Our award-winning agency has a strong presence in the Katy, Texas area, serving the Greater Houston community for over 15 years. As a rapidly growing State Farm agency, we pride ourselves on delivering exceptional customer service and are eager to add a dedicated professional to our team. This position offers a unique opportunity to build a long-term career in the insurance industry, utilizing cutting-edge technology and comprehensive management systems to streamline daily tasks and enhance client satisfaction.
Key Responsibilities- Answer incoming client calls promptly and courteously, ensuring each interaction reflects our commitment to outstanding customer service.
- Take detailed messages and either resolve client concerns directly or assign tasks to the appropriate team members for further action.
- Process policy changes and updates using proprietary web-based software, maintaining accuracy and compliance with industry standards.
- Collect and verify customer information to support the sales team in providing accurate insurance quotes.
- Conduct annual policy reviews with clients, clearly explaining coverage options and recommending updates as necessary.
- Identify opportunities for cross-selling and bundling insurance products to maximize value for existing clients.
- Handle policy endorsement requests and facilitate customer claims, offering guidance and support throughout the process.
- Address billing inquiries, accept payments, and assist customers with any account-related questions.
- Consistently strive to exceed client expectations, contributing to the agency’s reputation for high-quality service.
- Property & Casualty Insurance license is preferred; candidates without a license must be willing to obtain one within 90 days of employment, with company-sponsored training and exam fees.
- Ability to obtain a Life and Health Insurance license within 60 days of employment, if not already held.
- Demonstrated willingness to learn, adapt, and be coachable in a fast-paced environment.
- Positive, enthusiastic, and customer-focused mindset.
- Exceptional multitasking, organizational, and follow-through abilities.
- Strong work ethic, leadership potential, and drive to achieve goals.
- Excellent verbal and written communication skills, with a passion for delivering outstanding customer care.
- Commitment to ongoing professional development, including staying current with industry changes, licensing requirements, and continuing education.
- Competitive base salary with uncapped commission and bonus opportunities on a monthly and yearly basis.
- PTO including vacation and personal/sick days.
- Paid training and support for obtaining required licenses.
- Potential for career advancement within the agency, with opportunities to take on additional responsibilities and leadership roles.
Our team enjoys a supportive, collaborative environment, and the opportunity to make a real difference for families and individuals in the Katy and Greater Houston area. With state-of-the-art office technology and a commitment to employee growth, you will have the resources needed to succeed and advance your career as a Licensed Insurance Customer Service Representative.
If you are driven to succeed and see yourself thriving in this role, we encourage you to apply and take the next step in your insurance career.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to complete any applicable licensing requirements and training programs successfully. State Farm agents are independent contractors who hire their employees. State Farm agents’ employees are not employees of State Farm.