Licensed Insurance Customer Service Representative (P&C, Life & Health)
Location: MAKAWAO, HI
Job Type: fulltime
Company: State Farm Agency - Makawao
Salary: $40000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C, Life & Health) Job OverviewWe are seeking a motivated and reliable Licensed Insurance Customer Service Representative (P&C, Life & Health) to join a dynamic team supporting a State Farm independent contractor agent. This position is a full-time opportunity for those passionate about delivering outstanding service and helping clients understand their insurance options. The Licensed Insurance Customer Service Representative (P&C, Life & Health) serves as a crucial point of contact for customers, ensuring their needs are addressed professionally and efficiently.
Key Responsibilities- Establish and maintain positive customer relationships, regularly following up to ensure satisfaction and address ongoing needs.
- Deliver prompt, accurate, and friendly service by responding to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing issues.
- Educate clients using a customer-focused, needs-based approach, helping them understand their insurance options and make informed decisions.
- Uphold a strong work ethic, demonstrating commitment to success, accuracy, and high standards in all daily tasks.
- Provide timely and thorough activity reports to the agent, ensuring all client interactions are documented accurately.
- Stay updated on product changes, licensing requirements, technical developments, and pursue continuing education to maintain licensure and service excellence.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Demonstrated ability to work in a team environment while maintaining individual accountability.
- Exceptional organizational skills and attention to detail.
- Self-motivated, proactive, and able to solve problems efficiently.
- Dedication to providing high-quality customer service at all times.
- Ability to learn and use computer functions and insurance platforms effectively.
- Strong commitment to completing tasks accurately and within deadlines.
- Capacity to handle multiple tasks and priorities concurrently in a fast-paced environment.
- Willingness to remain current on insurance products, industry standards, and compliance requirements through ongoing education and training.
- Competitive base pay structure.
- Valuable industry experience working with a respected agency.
- Opportunities for advancement and professional development within the agency.
This position supports a State Farm independent contractor agent. Employees are hired directly by the agent, not by State Farm Insurance Companies. State Farm agents are independent contractors who hire their own staff and set employment terms and policies for their team members. Selected candidates must complete all required licensing and training programs as determined by the agency and state regulations.
Equal Employment OpportunityThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.