Licensed Insurance Customer Service Representative
Location: Plantation, FL
Job Type: fulltime
Company: State Farm Agency - Plantation, FL
Salary: $40000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewThe Licensed Insurance Customer Service Representative plays a key role in supporting insurance agents by delivering outstanding service to policyholders and prospects. This full-time position focuses on providing knowledgeable assistance while building long-term relationships with clients. The role is ideal for individuals who are licensed in Property & Casualty as well as Life and Health insurance, and who are passionate about delivering value-driven customer experiences in a dynamic insurance environment.
Responsibilities- Establish and nurture positive customer relationships, ensuring ongoing engagement and satisfaction with insurance products and services.
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverage options, policy modifications, claim submissions, and billing questions.
- Utilize a consultative approach to review customer needs and educate clients on appropriate insurance options, fostering informed decision-making.
- Maintain a strong work ethic, demonstrating a consistent commitment to personal and team success.
- Support the insurance agent by providing timely and thorough activity reports, helping to monitor progress toward office goals.
- Stay current on product changes, licensing requirements, technical developments, and participate in ongoing continuing education.
- Work effectively within a team environment, contributing to a collaborative workplace culture.
- Problem-solve proactively, ensuring that customer concerns are addressed with accuracy and efficiency.
- Manage multiple tasks simultaneously, demonstrating strong organizational and time-management skills.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- People-oriented, with the capability to work effectively with diverse clients and team members.
- Strong organizational skills and attention to detail.
- Ability to learn and efficiently utilize computer systems relevant to insurance operations.
- Self-motivated with a demonstrated dedication to delivering high-quality customer service.
- Ability to multi-task and adapt to changing priorities in a fast-paced office environment.
- Pride in completing work accurately and in a timely manner.
This full-time position offers valuable experience and the potential for professional growth within an insurance agency office. Employees may benefit from opportunities for advancement, ongoing training, and exposure to industry best practices. Working as a Licensed Insurance Customer Service Representative provides a pathway to further career development in the insurance sector.
This position is with an independent contractor agent affiliated with State Farm, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire and manage their own employees. Employees of State Farm agents are not employees of State Farm.