Licensed Insurance Customer Service Representative
Location: Cambridge, MD
Job Type: fulltime
Company: Megan Holotik - State Farm Agency
Salary: $31200.0 - $70000.0 per year
Category: Teacher
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewThe Licensed Insurance Customer Service Representative is a key member of a State Farm agent's team, responsible for delivering outstanding customer support and promoting value-based insurance solutions. This full-time role is ideal for licensed professionals who excel in a dynamic environment and are dedicated to delivering exceptional client experiences while supporting business growth. Located in an area known for its welcoming community and professional opportunities, this position offers the chance to build valuable skills within the insurance industry.
Responsibilities- Establish and nurture strong customer relationships, ensuring consistent follow-up and support as needed.
- Deliver prompt, accurate, and courteous customer service, addressing inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing inquiries.
- Utilize a customer-focused and needs-based approach to review and educate clients on various insurance options that align with their unique requirements.
- Demonstrate a commitment to daily success by maintaining a strong work ethic and a solutions-oriented mindset in all interactions.
- Generate and provide timely, detailed activity reports to the agent, ensuring clear communication and accountability.
- Remain up-to-date on product changes, licensing requirements, technical developments, and continuing education relevant to the insurance field.
- Active Property & Casualty license (required).
- Active Life and Health insurance license (required).
- Excellent interpersonal skills, with a customer-first approach and the ability to build rapport.
- Outstanding written, verbal, and listening communication skills.
- Organizational proficiency and strong attention to detail, ensuring accurate and timely completion of tasks.
- Self-motivated, proactive, and adept at problem solving in a fast-paced environment.
- Ability to work both independently and collaboratively within a team setting.
- Capable of managing multiple tasks simultaneously while maintaining high standards of service.
- Comfortable learning and utilizing computer functions and insurance-related software.
- Dedication to providing exemplary customer service and upholding company values.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.