Licensed Insurance Customer Service Representative
Location: Danville, CA
Job Type: fulltime
Company: State Farm Agency - Danviville/Alamo
Salary: $50000.0 - $100000.0 per year
Category: Insurance
Job Description Apply Now
Are you seeking a rewarding career in the insurance industry with opportunities for growth and advancement? We are looking for a Licensed Insurance Customer Service Representative to join an established State Farm agency. In this vital role, you will leverage your expertise in property and casualty insurance to deliver exceptional customer service, foster client relationships, and help the agency achieve its business objectives. This full-time position is ideal for individuals with a background in State Farm insurance who are committed to building a long-term career in the field.
As a Licensed Insurance Customer Service Representative, you will be the primary point of contact for clients, handling everyday insurance needs with professionalism and care. Your responsibilities will include processing policy changes, addressing billing inquiries, assisting with claims, and identifying additional coverage options that best suit each customer. By contributing to a collaborative and energetic team environment, you will play a key role in the agency's continued success. This opportunity provides valuable experience and the potential for career advancement within the agency, making it a great fit for motivated and service-oriented individuals who thrive in a fast-paced setting.
Working as a Licensed Insurance Customer Service Representative allows you to develop your skills in customer service, insurance policy management, and sales support, all while supporting an agency that values your growth and professional development. The agency offers a supportive environment, competitive compensation, and a comprehensive benefits package, making this position attractive for those who are ready to take the next step in their insurance career. If you have a passion for helping others and are driven by achieving goals, this could be the perfect opportunity for you.
Licensed Insurance Customer Service Representative - Summary- Client-facing role providing insurance policy support and customer service
- Focus on property and casualty insurance, with State Farm experience required
- Opportunity for professional growth and advancement within the agency
- Full-time position in a supportive and collaborative team environment
- Deliver friendly and professional customer service by phone, email, and in-person interactions
- Process policy changes, address billing questions, and respond to general service requests accurately and efficiently
- Assist customers with insurance claims, providing clear communication and empathetic support throughout the process
- Identify customer needs and recommend additional coverage options to ensure complete protection
- Support agency sales goals through cross-selling, upselling, and proactive client outreach
- Maintain accurate records and adhere to established State Farm procedures and compliance standards
- Foster a positive, energetic, and team-focused office culture
- Competitive base salary with commission and bonus opportunities
- PTO including vacation and personal/sick days
- Flexible schedule options for qualified candidates
- Potential benefits such as childcare, auto allowance, and medical coverage
- Remote work available for experienced professionals
- Valuable experience and growth potential within the agency
- Active Property & Casualty insurance license (Life & Health license a plus)
- Previous experience working with State Farm insurance products required
- Strong communication skills and a commitment to excellent customer service
- Ability to learn new systems quickly and adapt to a fast-paced work environment
- Motivation to achieve goals and grow professionally
- Reliable, organized, and able to work effectively as part of a team
- Customer service experience preferred but not mandatory
- Licensed in Property & Casualty insurance and familiar with State Farm products
- Service-oriented with excellent interpersonal and communication skills
- Goal-driven, organized, and enthusiastic about professional growth
- Comfortable with technology and able to handle multiple tasks efficiently
- Enjoys working in a collaborative team environment
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must complete applicable licensing requirements and training programs as needed.
- State Farm agents are independent contractors who hire their own employees; employees are not employees of State Farm Insurance Companies.
- If you are motivated to succeed and see yourself in this role, we encourage you to apply by clicking the job application button to take the next step in your career journey.