Licensed Insurance Customer Service Representative
Location: MIDLOTHIAN, VA
Job Type: fulltime
Company: Keith Phillips - State Farm Agency
Salary: $20.0 - $22.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C, Life & Health) – Full-time in Midlothian, VA
Are you a licensed insurance professional looking to advance your career with a reputable and supportive agency? We are seeking a dedicated Licensed Insurance Customer Service Representative with active Property & Casualty (P&C) and Life & Health insurance licenses to join our dynamic team in Midlothian, VA. This is a full-time, in-office opportunity where your industry expertise and customer service skills will make a significant impact on our clients and agency success.
As a Licensed Insurance Customer Service Representative, you will play a pivotal role in fostering positive customer relationships, addressing insurance needs, and supporting our clients through a variety of insurance-related inquiries and transactions. This position offers the chance to work alongside a committed group of professionals with a focus on outstanding service and career growth potential. Our agency values individuals who are passionate about helping others, eager to learn, and dedicated to excellence in every aspect of their work.
Working in the Midlothian, VA area provides you with the benefits of a thriving local community, excellent amenities, and an environment that encourages both personal and professional development. Join a respected team where your knowledge and enthusiasm will be appreciated and rewarded.
Licensed Insurance Customer Service Representative - Summary- Full-time, in-office position based in Midlothian, VA
- Support a State Farm independent contractor agent team by delivering exceptional customer service to policyholders
- Utilize your active P&C, Life & Health insurance licenses to educate and assist clients
- Opportunity for advancement and professional growth within the agency
- Establish and nurture long-term customer relationships through proactive communication and follow-up
- Promptly respond to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing
- Educate customers about available insurance options using a needs-based approach
- Maintain accuracy and professionalism in all service interactions, ensuring a remarkable customer experience
- Demonstrate a strong work ethic and commitment to achieving agency goals
- Provide timely, comprehensive activity reports to the agent for effective operations
- Stay current on product changes, licensing updates, and continuing education requirements
- Collaborate with team members to deliver seamless service and meet client needs
- Proactively identify and resolve issues to ensure customer satisfaction
- Competitive hourly pay starting at $20 - $22 per hour, commensurate with experience
- Paid time off, including vacation and sick/personal days
- Valuable on-the-job experience in the insurance industry
- Clear path for career advancement and growth within the agency
- Active Property & Casualty insurance license (required)
- Active Life & Health insurance license (required)
- Excellent interpersonal, verbal, written, and listening skills
- Strong organizational abilities and attention to detail
- Self-motivated, proactive, and results-driven attitude
- Ability to multi-task and manage competing priorities efficiently
- Comfortable learning and utilizing computer functions and agency software
- Team-oriented mindset with a dedication to supporting colleagues and clients
- Commitment to ongoing professional development and product knowledge
- Licensed insurance professional with demonstrated experience in customer service roles
- People-oriented individual who thrives in a team environment
- Detail-oriented, organized, and capable of handling multiple tasks simultaneously
- Dedicated to delivering exceptional service and building lasting client relationships
- Motivated to grow within the insurance industry and contribute to agency success
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs
- State Farm agents are independent contractors who hire their own employees; their employees are not employees of State Farm
If you are a licensed insurance professional ready to take the next step in your career, we encourage you to apply for the Licensed Insurance Customer Service Representative position today. Click the application button to submit your resume and join a team that values your skills and dedication. We look forward to connecting with you and discussing your future with our agency!