Licensed Insurance Customer Service Representative
Location: PLANTATION, FL
Job Type: fulltime
Company: Jessica Alvarez - State Farm Agency
Salary: $42000.0 - $46000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (Property & Casualty, P&C)
Are you an experienced insurance professional with a passion for delivering outstanding customer service? We are seeking a Licensed Insurance Customer Service Representative (P&C) to join our dynamic team. In this vital role, you will utilize your active Property and Casualty insurance license and prior State Farm experience to provide exceptional support to our valued clients. As a full-time team member based in Plantation, FL, you will play a key role in ensuring our clients receive prompt, knowledgeable, and friendly assistance at every interaction.
Our agency is dedicated to fostering professional growth and providing a positive work environment where your skills and expertise are valued. The Licensed Insurance Customer Service Representative (P&C) position offers a unique opportunity to be part of a motivated team, contribute to business growth, and develop meaningful relationships with clients. We are committed to providing resources, training, and opportunities for career advancement within our office. If you are ready to use your insurance knowledge and customer service talents to make a difference, we encourage you to apply today by clicking the application button.
Licensed Insurance Customer Service Representative (P&C) - SummaryThe Licensed Insurance Customer Service Representative (P&C) is responsible for managing client relationships, responding to insurance inquiries, processing policy changes, and delivering a superior customer experience. This role requires an active Property and Casualty license, expertise in State Farm products and procedures, and a strong commitment to customer satisfaction. As an essential point of contact within the agency, you will handle a wide range of client needs, ensure policy accuracy, and support the agency’s mission to provide value-based insurance solutions.
Duties & Responsibilities- Establish and maintain positive client relationships through effective communication and follow-up.
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing issues.
- Educate clients about insurance products and options using a needs-based, customer-focused approach.
- Process policy updates, endorsements, and claims efficiently and in compliance with agency procedures.
- Collaborate with team members to ensure consistent delivery of high-quality service and support.
- Maintain detailed and thorough records of customer interactions, service requests, and activity reports for agent review.
- Stay current on product changes, licensing requirements, technical developments, and continuing education.
- Demonstrate a strong work ethic and total commitment to success and customer satisfaction every day.
- Competitive base salary plus commission structure.
- Performance-based bonuses, including incentives for six months of continuous employment.
- PTO, including paid vacation and personal/sick days.
- Health insurance stipend to support your well-being.
- Opportunity for valuable experience and career growth within the agency.
- Supportive work environment with resources for professional development.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Previous experience working with State Farm products and systems (required).
- Bilingual English/Spanish skills preferred but not required.
- Strong interpersonal, verbal, and written communication skills.
- Excellent organizational skills, attention to detail, and ability to multi-task.
- Self-motivated and proactive in problem-solving.
- Comfortable learning and using agency management software and computer systems.
- Ability to work collaboratively within a team environment and independently as needed.
- Driven insurance professional with an active P&C license and a proven track record in customer service.
- Experienced in State Farm agency operations and passionate about helping clients find the right coverage solutions.
- Detail-oriented, organized, and thrives in a fast-paced office setting.
- Effective communicator who builds trust and rapport with clients and colleagues alike.
- Dedicated to ongoing learning and professional development to remain current in the insurance industry.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must be able to successfully complete all applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. State Farm agent employees are not employees of State Farm.
- If you are motivated to succeed and see yourself excelling in this role, we encourage you to submit your application today by clicking the job application button. Take the next step in your insurance career and join our dedicated team!