Licensed Insurance Customer Service Representative
Location: LITTLE ROCK, AR
Job Type: fulltime
Company: Mike Hart - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a licensed professional seeking to make a difference in the insurance industry? Join a dynamic team as a Licensed Insurance Customer Service Representative, where your expertise in property, casualty, life, and health insurance will be essential in delivering outstanding service and support to valued clients. This full-time opportunity offers the chance to contribute meaningfully to a respected agency while developing your career in the thriving insurance sector. As a Licensed Insurance Customer Service Representative, you will play a crucial role in ensuring client satisfaction and retention through exceptional communication and service delivery.
This position is based in Little Rock, AR, providing the advantage of working within a supportive local office environment. The city offers a vibrant community and a welcoming atmosphere, making it an excellent place for career growth and professional development. If you hold the required licenses and are passionate about providing top-tier customer service, we encourage you to apply for this role and take the next step in your insurance career.
Licensed Insurance Customer Service Representative - Summary- Deliver prompt, accurate, and friendly customer service to clients, addressing their insurance needs and inquiries.
- Utilize your active Property and Casualty, as well as Life and Health insurance licenses, to provide expert guidance and support.
- Engage with customers using a value-based, needs-focused approach to help them understand coverage options and make informed decisions.
- Maintain a strong commitment to accuracy, timeliness, and exceeding customer expectations in every interaction.
- Establish and nurture customer relationships, ensuring satisfaction and retention through proactive communication and follow-up.
- Respond efficiently to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, billing, and other client needs.
- Educate clients on insurance options using a tailored process to match products and services to their unique situations.
- Maintain detailed and thorough activity reports for management and ensure all required documentation is completed accurately.
- Stay current on product updates, industry technical developments, licensing requirements, and continuing education.
- Demonstrate strong organizational skills, multitasking abilities, and the capacity to thrive in a collaborative team environment.
- Exhibit a proactive approach to problem-solving and a dedication to achieving company and personal goals.
- Competitive salary with additional bonus opportunities based on performance.
- PTO package including vacation and personal/sick days to support work-life balance.
- Opportunities for professional growth, advancement, and valuable experience within the agency.
- Active Property and Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Exceptional written, verbal, and listening communication skills.
- Strong interpersonal abilities and a customer-focused attitude.
- Demonstrated organizational skills and attention to detail.
- Self-motivated, proactive, and dedicated to providing outstanding customer service.
- Ability to effectively learn and utilize computer functions related to insurance processes.
- Team player with a commitment to achieving shared goals and maintaining high professional standards.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Commitment to ongoing learning and compliance with licensing standards and continuing education.
- Licensed insurance professional who is passionate about helping clients and providing exceptional service.
- Detail-oriented, organized, and dedicated to accuracy in all aspects of work.
- Excellent communicator with strong listening skills and the ability to explain complex insurance concepts clearly.
- Team-oriented individual who values collaboration and mutual success.
- Motivated self-starter who enjoys problem-solving and continual learning.
- This position is offered through an independent contractor agent for a leading insurance brand. Employment is not with the parent insurance company, but with the agent's local office.
- Applicants must be able to successfully complete all relevant licensing requirements and training programs.
- Equal opportunity employer: Applications are welcomed from candidates of all backgrounds and experiences.
If you are enthusiastic about advancing your insurance career and meet the qualifications outlined above, we invite you to apply for the Licensed Insurance Customer Service Representative position. Click the job application button to take the next step toward joining this dedicated and professional team.