Licensed Insurance Customer Service Representative
Location: San Pedro, CA
Job Type: fulltime
Company: Leslie Peterson - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you seeking an engaging career in the insurance industry, where you can combine your customer service skills with your knowledge of insurance products? We are looking for a Licensed Insurance Customer Service Representative to join a dynamic team focused on delivering exceptional service. This full-time opportunity offers a rewarding environment where you can make a real difference in clients’ lives while advancing your career within a supportive, growth-oriented workplace.
The Licensed Insurance Customer Service Representative plays a critical role in building and maintaining strong client relationships. As a key point of contact, you will communicate with policyholders, respond to inquiries, and educate clients on insurance options. Your commitment to customer satisfaction, attention to detail, and insurance licensing will be instrumental in supporting the agency’s reputation for excellence.
In this role, you will interact with clients daily, address questions about policy coverage, eligibility, policy changes, claims, and billing concerns. Using a needs-based approach, you will help clients understand their insurance options and guide them through decision-making processes. Your proactive approach, professionalism, and strong work ethic will contribute to the continued growth and success of the agency.
As a Licensed Insurance Customer Service Representative, you will work closely with an experienced insurance agent and a dedicated team. You will benefit from valuable training, opportunities for advancement, and a positive, collaborative atmosphere. Your efforts will be recognized and rewarded as you help customers protect what matters most to them.
This position requires a Property & Casualty insurance license and the ability to obtain a Life and Health license. If you are detail-oriented, motivated, and dedicated to delivering superior customer service, we encourage you to apply today by clicking the application button.
Licensed Insurance Customer Service Representative - Summary- Serve as the primary point of contact for customer service inquiries in a busy insurance agency environment.
- Utilize your insurance licensing and product knowledge to support clients throughout the policy lifecycle.
- Work as part of an agent-led team to ensure every customer experience is positive, efficient, and informative.
- Establish and maintain strong customer relationships through regular follow-up and responsive service.
- Address customer inquiries related to insurance product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate customers on insurance options using a needs-based review process.
- Demonstrate a commitment to excellence and a strong work ethic daily.
- Provide timely and thorough activity reports to the supervising agent.
- Stay updated on product changes, licensing requirements, technical developments, and continuing education.
- Collaborate with team members to ensure consistent delivery of high-quality customer service.
- Competitive salary with bonus opportunities based on performance.
- PTO including vacation and personal/sick days.
- Access to valuable experience working in a reputable insurance agency.
- Opportunities for professional development and advancement within the agency.
- Active Property & Casualty insurance license (required).
- Ability to obtain a Life and Health insurance license (must be secured if not already held).
- Excellent interpersonal skills with the ability to communicate effectively in written and verbal formats.
- Strong organizational abilities and attention to detail.
- Self-motivated, proactive, and able to multitask in a fast-paced environment.
- Proficiency with computers and willingness to learn new systems and functions.
- Dedicated to providing outstanding customer service.
- Ability to work collaboratively within a team environment.
- Motivated, energetic, and eager to contribute to business growth through exceptional customer interactions.
- Comfortable with change and continuous learning in the insurance field.
- Thrives in a structured environment with clear goals and measurable outcomes.
- Possesses a growth mindset and a desire for long-term career development within the agency.
- This position is with an independent insurance agent, not directly with the parent insurance company.
- Employment is contingent upon successful completion of all applicable licensing requirements and training programs.
- Employees of this agency are not employees of the parent insurance company.
If you see yourself thriving as a Licensed Insurance Customer Service Representative and are ready to take the next step in your career, don’t miss this opportunity. Apply today by clicking the job application button and join a team where your expertise, dedication, and drive are valued and rewarded!