Licensed Insurance Customer Service Representative
Location: SPOKANE VALLEY, WA
Job Type: fulltime
Company: Shawn McGuire - State Farm Agency
Salary: $40000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a dedicated professional looking for an opportunity to leverage your active Property and Casualty license in a dynamic insurance environment? We are currently seeking a Licensed Insurance Customer Service Representative to join a reputable insurance agency team in Spokane Valley, WA. This full-time, in-office role is an excellent fit for candidates who thrive on delivering exceptional service and building lasting client relationships within the insurance sector.
As a Licensed Insurance Customer Service Representative, you will play a vital role in supporting agency clients, ensuring their needs are met with accuracy and care. Your responsibilities will include establishing strong relationships with clients, providing tailored insurance solutions, and handling inquiries related to policies, coverage options, claims, and more. With your expertise, you will contribute to our agency’s success by fostering customer loyalty and identifying opportunities for growth through value-based conversations and a remarkable client experience.
Working in Spokane Valley, WA, offers the advantage of being part of a vibrant community, surrounded by both professional opportunities and an excellent quality of life. Our agency is committed to providing a supportive and growth-oriented environment for our team members, making it an ideal place to advance your insurance career.
Licensed Insurance Customer Service Representative - Summary- Engage with clients to address their insurance needs and provide exceptional service.
- Utilize your Property and Casualty license, as well as Life and Health license, to deliver comprehensive insurance advice.
- Work in a collaborative, in-office environment, supporting both individual and business insurance clients.
- Establish and maintain positive customer relationships through regular follow-up and proactive communication.
- Develop new business opportunities by identifying client needs and recommending suitable insurance products.
- Respond promptly and accurately to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.
- Educate clients about insurance options using a needs-based review process.
- Prepare insurance quotes, present sales proposals, and close sales opportunities.
- Foster ongoing networking relationships to expand the agency’s client base.
- Demonstrate a strong work ethic and commitment to achieving agency goals each day.
- Generate timely and thorough activity reports for agency leadership.
- Stay up to date with product changes, licensing requirements, technical developments, and industry trends through continuing education.
- Competitive base salary, commensurate with experience and performance.
- Weekly and monthly performance-based bonuses.
- Paid time off, including vacation and personal/sick days.
- Retirement plan options to support your financial future.
- Valuable industry experience and skill development opportunities.
- Potential for career advancement within the agency.
- Active Property and Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Excellent interpersonal skills with a focus on customer satisfaction.
- Strong written, verbal, and listening communication abilities.
- Highly organized, detail-oriented, and self-motivated professional.
- Proactive in problem-solving and dedicated to continuous learning.
- Ability to function effectively in a team environment and manage multiple tasks simultaneously.
- Comfortable with learning and utilizing new computer functions and software.
- You have a passion for helping others and are committed to delivering top-tier customer service every day.
- You possess both the Property and Casualty as well as Life and Health licenses, with a solid understanding of insurance products and policies.
- You excel at building relationships, communicating clearly, and identifying solutions that best meet client needs.
- You are a reliable team player who takes pride in your work and seeks continuous professional growth.
- This position is with an independent contractor agent affiliated with a leading insurance brand, not directly with the parent insurance company.
- All employees must successfully complete required licensing and training programs as stipulated by the agency and regulatory authorities.
- The agency fosters a culture of inclusivity, professional development, and compliance with all applicable employment laws and standards.
- Equal Opportunity Employer: We are committed to providing an inclusive environment for all candidates and employees, free from discrimination based on race, color, religion, gender, national origin, disability, protected veteran status, or any other legally protected status.
If you are ready to take the next step in your insurance career and become a valued member of our dynamic team, we encourage you to apply today by clicking the job application button. We look forward to reviewing your qualifications and discussing how you can contribute to our continued success as a Licensed Insurance Customer Service Representative in Spokane Valley, WA.