Licensed Insurance Customer Service Representative
Location: PASADENA, MD
Job Type: fulltime
Company: Phil Jimeno - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (CSR) Job OverviewWe are seeking a dedicated and licensed Insurance Customer Service Representative (CSR) to join our team on a full-time basis. The ideal candidate will hold an active Property and Casualty license and demonstrate a passion for delivering exceptional customer service within the insurance industry. In this client-facing role, you will support and educate policyholders, contribute to business growth, and ensure that every customer interaction is positive and informative. This is an excellent opportunity for individuals who thrive in a dynamic environment and are motivated by both personal and professional growth.
Responsibilities- Establish and maintain strong relationships with customers, providing follow-up and support as needed to ensure satisfaction and retention.
- Deliver prompt, accurate, and friendly service by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing clarification.
- Utilize a needs-based review process to educate customers about insurance options and guide them to make well-informed decisions about their coverage.
- Maintain a strong work ethic and demonstrate a total commitment to achieving personal and team goals on a daily basis.
- Develop new business opportunities by identifying customer needs, generating leads, scheduling appointments, and marketing appropriate products and services.
- Provide timely and thorough activity reports to the agent and participate in ongoing professional development, staying current with product changes, licensing requirements, and industry developments.
- Active Property & Casualty license (required for consideration).
- Must be able to obtain a Life and Health license if not already held.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational skills with the ability to multi-task, prioritize, and manage time effectively.
- Self-motivated and proactive in problem solving, with a keen attention to detail and a commitment to accuracy.
- Demonstrated ability to work effectively in a team environment and independently.
- Customer-focused mindset, dedicated to providing outstanding service and enhancing the client experience.
- Comfortable with technology and able to learn new computer systems and functions as required.
This full-time Insurance Customer Service Representative (CSR) position offers valuable experience in the insurance sector along with opportunities for advancement within the agency. You will benefit from a supportive team environment, ongoing training, and the chance to grow your skills as you assist clients with their insurance needs. The role is based with a State Farm independent contractor agent, giving you exposure to a trusted brand while being part of a locally operated office.
Legal NoticeThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.