Licensed Insurance Customer Service Representative
Location: Napa, CA
Job Type: fulltime
Company: Peter Schiro - State Farm Agency
Salary: $20.0 - $25.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewWe are seeking a Licensed Insurance Customer Service Representative to join a dynamic insurance team. This full-time position is ideal for an individual with active Property & Casualty and Life & Health licenses who is passionate about delivering exceptional customer service within the insurance industry. As a Licensed Insurance Customer Service Representative, you will play a critical role in supporting customers, ensuring their insurance needs are met, and contributing to the growth of the agency.
Key Responsibilities- Establish and maintain strong relationships with customers by providing ongoing support and follow-up.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, policy coverages, changes, transfers, claim submissions, and billing questions.
- Guide customers through insurance options using a needs-based review process to ensure they are well-informed about available products.
- Demonstrate a high level of professionalism and a strong work ethic, maintaining a daily commitment to success in all insurance-related interactions.
- Provide timely and thorough activity reports to the agent and maintain customer records accurately.
- Stay current with product changes, licensing requirements, technical developments, and continuing education within the insurance industry.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Strong interpersonal skills with the ability to build rapport quickly and effectively with clients and team members.
- Excellent communication skills, both written and verbal, with the ability to listen attentively and respond appropriately.
- Highly organized, detail-oriented, and self-motivated, capable of managing multiple tasks simultaneously in a fast-paced environment.
- Demonstrated problem-solving skills and a proactive approach to addressing client needs and concerns.
- Proficiency with computer systems and the ability to learn new software platforms as required.
- Commitment to accuracy and timely completion of all tasks and responsibilities.
- Ability to work collaboratively in a team environment while also demonstrating independent initiative.
- Competitive hourly pay, plus commission and bonus opportunities based on experience and performance.
- Paid time off, including vacation and personal/sick days.
- Retirement plan options available.
- Opportunities for professional growth and advancement within the agency.
- Valuable experience working with a respected insurance provider.
The agency is committed to helping individuals and families protect what matters most through comprehensive insurance solutions and exceptional customer service. As a Licensed Insurance Customer Service Representative, you will be a key part of this mission, ensuring every client receives personalized, value-driven support in all their insurance needs.
Career OpportunitiesThis position offers significant potential for career advancement within the agency. High-performing team members can pursue pathways to increased responsibility, leadership roles, and specialized areas of insurance expertise, supporting both personal and professional growth.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.