Licensed Insurance Customer Service Representative
Location: Napa, CA
Job Type: fulltime
Company: Peter Schiro - State Farm Agency
Salary: $20.0 - $25.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative positions offer a dynamic opportunity for motivated and licensed professionals eager to provide outstanding support and service to clients in the insurance industry. As a valued member of an established insurance agency team, you will contribute to business growth by engaging in value-based conversations and delivering remarkable customer experiences. This full-time role is designed for individuals who thrive in fast-paced environments and are committed to building lasting client relationships while growing their careers in insurance.
In the position of Licensed Insurance Customer Service Representative, you will interact directly with clients to address their insurance needs, explain available coverage options, and assist with policy changes and claims. Your ability to combine excellent interpersonal skills with a thorough understanding of insurance products will enable you to deliver prompt, accurate, and friendly service. The role requires maintaining a strong work ethic, attention to detail, and dedication to delivering high-quality customer support every day.
This insurance customer service role is ideal for candidates who possess property & casualty as well as life and health insurance licenses, and who are looking to further their experience within a reputable team. Working in this capacity not only provides valuable experience but also offers room for advancement and professional development within the insurance industry.
As a Licensed Insurance Customer Service Representative, you will have the opportunity to collaborate with team members, contribute to the agency's success, and play a vital part in delivering a positive client experience. The position emphasizes ongoing learning, professional growth, and the chance to make a meaningful impact in the lives of customers by helping them navigate their insurance needs with confidence.
Licensed Insurance Customer Service Representative - Summary- Full-time opportunity with a focus on licensed insurance customer service
- Engage in value-based customer conversations and deliver exceptional service
- Contribute to business growth by building strong client relationships
- Participate in a supportive team environment with professional development opportunities
- Establish and maintain customer relationships, ensuring ongoing satisfaction and loyalty
- Respond promptly to inquiries regarding insurance availability, eligibility, coverages, and policy changes
- Assist clients with claim submissions, policy transfers, and billing clarifications
- Utilize a customer-focused, needs-based review process to educate clients on insurance options
- Provide thorough and timely activity reports to the agency team
- Stay current on product changes, licensing, technical developments, and continuing education requirements
- Collaborate effectively with team members to achieve agency goals
- Maintain a strong work ethic and commitment to daily success
- Competitive hourly pay plus commissions and bonuses based on experience and performance
- PTO including vacation and personal/sick days
- Retirement plan options
- Valuable on-the-job experience in the insurance industry
- Opportunities for career growth and advancement within the agency
- Valid Property & Casualty insurance license (required)
- Valid Life and Health insurance license (required)
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational skills with attention to detail
- Self-motivated and proactive in problem solving
- Ability to learn and use computer functions relevant to the role
- Commitment to providing exceptional customer service
- Ability to work effectively within a team and multitask as needed
- Licensed in both Property & Casualty and Life & Health insurance
- Customer-focused and dedicated to delivering high-quality service
- Thrives in a fast-paced, team-oriented environment
- Demonstrates initiative, reliability, and a passion for professional growth
- Possesses a positive attitude and strong communication abilities
- This position is with an independent contractor insurance agency, not directly with the insurance company
- Selected candidates must complete applicable licensing requirements and training programs
- Agency employees are not employees of the parent insurance company
- Commitment to ongoing professional development is essential
If you are a motivated, licensed professional seeking a rewarding career as a Licensed Insurance Customer Service Representative, we encourage you to apply by clicking the job application button. Take the next step toward advancing your career in the insurance industry and join a supportive team dedicated to delivering outstanding service to clients.