Licensed Insurance Customer Service Representative
Location: SAN DIEGO, CA
Job Type: fulltime
Company: Lisa Keith - State Farm Agent
Salary: $50000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewWe are seeking a Licensed Insurance Customer Service Representative to join a dynamic team within a leading State Farm agency. This full-time position is ideal for individuals who are passionate about insurance, customer service, and building lasting client relationships. The role plays a critical part in supporting the agency’s mission by delivering exceptional service and tailored insurance solutions to customers. Candidates in San Diego, CA, will benefit from the opportunity to work in a vibrant local market, with the flexibility of remote work following initial training at the local office.
Key Responsibilities- Build and maintain strong, positive relationships with customers, ensuring consistent communication and follow-up as needed.
- Deliver prompt, accurate, and friendly service to clients, addressing questions and concerns with professionalism and discretion.
- Utilize a customer-focused, needs-based review process to educate clients about insurance products and coverage options.
- Maintain a high level of ethical standards and a commitment to the agency’s goals and values.
- Identify opportunities to expand services with current customers and develop new business with prospects.
- Handle sensitive and confidential information with the utmost care and in accordance with company policies.
- Participate fully in training and professional development activities to remain current with industry standards and agency procedures.
- Minimum of 10 years of combined experience in customer service and sales, demonstrating a proven ability to support and grow a book of business.
- Active Property and Casualty insurance license required; candidates must maintain licensure in good standing throughout employment.
- Strong relationship-building, organizational, and multitasking skills, with close attention to detail.
- Excellent verbal and written communication abilities, with a focus on delivering a remarkable customer experience.
- Familiarity with the State Farm Agency model and local market operations is highly preferred.
- Ability to commute to the San Diego, CA office for training is required, with remote work flexibility thereafter for local candidates.
- Demonstrated ability to handle confidential information responsibly.
- Prior experience working with State Farm products and systems is advantageous but not mandatory.
- Proficiency in using agency management systems and insurance software tools.
- Commitment to ongoing professional growth and a willingness to participate in relevant training and development.
- Competitive hourly base compensation, commensurate with experience and licensure.
- Performance-based bonus opportunities.
- Retirement plan options, including Simple IRA.
- Potential for insurance license reimbursement.
- Paid time off, including personal, sick days, and vacation.
- Comprehensive training and development resources provided.
As a Licensed Insurance Customer Service Representative, you will be part of a supportive and collaborative environment where your contributions are valued. Working in San Diego, CA, offers access to a dynamic insurance market and a diverse client base, providing opportunities for professional growth and meaningful impact. This role supports flexible work arrangements after in-person training, giving you the ability to balance personal and professional commitments.
Equal Opportunity EmployerThe agency is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or veteran status. All qualified applicants will receive consideration for employment.