Licensed Insurance Customer Service Representative
Location: Sacramento, CA
Job Type: fulltime
Company: State Farm Agency - Sacramento, CA
Salary: $40000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
As a Licensed Insurance Customer Service Representative, you play a vital role in supporting clients by providing knowledgeable and comprehensive customer care within the insurance industry. This full-time opportunity is ideal for individuals who hold active Property & Casualty and Life & Health licenses and are passionate about delivering value-based customer experiences. As part of a dynamic and driven team, you will have the chance to help both new and existing customers navigate their insurance options, respond to questions, and assist with policy maintenance and claims.
In this role, you will represent a reputable insurance agency, serving as the primary point of contact for customers seeking assistance with their insurance needs. Your responsibilities will include establishing long-term customer relationships, following up on inquiries, and ensuring all service requests are addressed promptly and accurately. You will be expected to demonstrate a strong work ethic and a commitment to delivering remarkable service, all while working in a supportive team environment that encourages professional growth.
The Licensed Insurance Customer Service Representative position is best suited for proactive, self-motivated professionals who thrive in fast-paced settings. Success in this role requires outstanding interpersonal and communication skills, a detail-oriented approach, and a dedication to meeting and exceeding customer expectations. You will have the opportunity to further develop your insurance expertise through ongoing training and continuing education, keeping you current on product changes and industry developments.
Working as a Licensed Insurance Customer Service Representative offers a rewarding career path with excellent income potential, valuable experience, and opportunities for advancement within the organization. If you are ready to contribute to a team that values integrity, customer service, and professional excellence, we encourage you to apply today by clicking the job application button and take the next step in your insurance career.
Licensed Insurance Customer Service Representative - Summary- Serve as the first point of contact for insurance clients, providing knowledgeable and friendly service.
- Utilize state-required Property & Casualty and Life & Health insurance licenses in daily interactions.
- Contribute to a team-oriented, customer-focused environment with a commitment to professional growth and development.
- Establish and nurture customer relationships, providing follow-up as needed to ensure satisfaction.
- Deliver prompt, accurate, and friendly responses to client inquiries regarding insurance availability, eligibility, policy changes, claims, billing, and more.
- Educate customers on insurance options using a needs-based review process.
- Maintain accurate records and provide thorough activity reports to agency management.
- Stay updated on product changes, licensing requirements, and continuing education in the insurance field.
- Collaborate with team members to achieve agency goals and deliver exceptional service.
- Uphold a strong work ethic with a daily commitment to success.
- Participate in ongoing training and development opportunities to enhance performance and knowledge.
- Competitive hourly pay with additional commission and bonus opportunities based on performance and experience.
- PTO including vacation and personal/sick days.
- Retirement plan for long-term financial security.
- Opportunities for career advancement and growth within the agency.
- Valuable hands-on experience in the insurance industry.
- Active Property & Casualty insurance license (required).
- Active Life & Health insurance license (required).
- Excellent interpersonal and communication skills (verbal, written, and listening).
- Strong organizational skills and attention to detail.
- Self-motivated with a proactive approach to problem-solving.
- Ability to work effectively in a team environment and multitask as needed.
- Commitment to providing outstanding customer service.
- Proficiency in computer applications and willingness to learn new systems.
- Dedication to accuracy and timely completion of work tasks.
- Licensed professional with a passion for customer service and a drive to succeed.
- Detail-oriented, organized, and skilled in managing multiple priorities.
- Excellent communicator who enjoys working collaboratively in a team setting.
- Motivated to take initiative and provide solutions to client needs.
- Interested in a rewarding career path with opportunities for growth and advancement.
- This position is with an independent contractor agent, not directly with the parent insurance company.
- Employees must successfully complete all applicable licensing and training requirements.
- Employment is contingent upon meeting ongoing continuing education and compliance standards.
- All qualified applicants are encouraged to apply by clicking the job application button to start the process.
- State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.