Licensed Insurance Customer Service Representative
Location: Georgetown, TX
Job Type: fulltime
Company: Farmers Insurance
Salary: $48000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewThe Licensed Insurance Customer Service Representative position at Farmers Insurance is an excellent opportunity for individuals interested in advancing their careers within the insurance sector. This full-time role is ideal for professionals who are passionate about delivering outstanding customer service, building lasting relationships, and contributing to the growth of an established insurance agency. Employees will work with a team of experienced insurance professionals, gaining hands-on experience and mentorship to develop career skills and industry knowledge. The position is also designed for those interested in potential agency ownership, providing a pathway for career growth within the company.
Key Responsibilities- Provide high-quality customer service to clients by addressing inquiries, resolving concerns, and assisting with insurance claims and policy changes.
- Educate clients on a wide range of insurance products, including auto, home, life, and commercial policies, ensuring they have the information needed to make informed decisions.
- Foster strong client relationships by building rapport, understanding unique insurance needs, and offering consultative sales support.
- Utilize digital platforms and virtual communication tools to connect with clients and maintain a professional virtual presence as part of the customer experience.
- Support the agency’s growth by networking, engaging with the local community, and seeking opportunities to expand the agency’s book of business.
- Collaborate with team members on marketing initiatives, client retention strategies, and ongoing agency projects.
- Participate in comprehensive training programs provided by Farmers Insurance to enhance product knowledge and service skills.
- Maintain accurate client records in compliance with company and regulatory standards.
- Hold a valid insurance license or willingness to obtain one as required by state regulations.
- Previous experience in insurance, sales, customer service, or related fields is preferred but not mandatory.
- Demonstrated ability to communicate clearly and effectively, both verbally and in writing.
- Strong negotiation skills and a consultative sales approach to meet client needs.
- Business acumen and the ability to adapt to changing circumstances and client requirements.
- Capable of multitasking and prioritizing assignments in a fast-paced environment.
- Ability to pass a background check as part of the employment process.
- Demonstrated skills in networking and relationship-building to support business development goals.
- Digital proficiency, including the use of virtual communication tools and CRM software.
- Comprehensive training covering all aspects of the insurance business, delivered by experienced professionals.
- Opportunities for performance-based bonuses and commissions.
- Access to a broad portfolio of insurance products to meet diverse client needs.
- Potential for career advancement, including agency ownership for high-performing employees.
- Flexible work arrangements and the ability to serve clients remotely or within your community.
- Support from a knowledgeable team in areas such as marketing, product lines, and client relations.
- Access to health, dental, life, and retirement benefits as offered by the company.
Farmers Insurance is committed to providing a collaborative and supportive work environment where employees can develop their skills and advance their careers. The company values professional growth, innovation, and a strong community presence. Working in this role allows you to serve clients in your area, making a positive impact while building valuable professional relationships.