Licensed Insurance Customer Service Representative
Location: Chesapeake, VA
Job Type: fulltime
Company: Garry Campbell - State Farm Agency
Salary: $15.0 - $20.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewThe Licensed Insurance Customer Service Representative plays an essential role in supporting clients with their insurance needs while delivering a high level of customer service. This full-time position is a key member of an independent insurance agency team, providing expertise in both Property & Casualty and Life & Health insurance products. The Licensed Insurance Customer Service Representative is responsible for handling client inquiries, policy changes, coverage explanations, and claim submissions, ensuring each interaction is positive and informative.
Responsibilities- Establish and nurture strong customer relationships, providing ongoing support and follow-up as needed to ensure satisfaction with insurance products and services.
- Deliver prompt, accurate, and friendly customer service by addressing questions about insurance availability, eligibility, policy changes, claims, billing, and coverage details.
- Educate clients on various insurance options through a customer-focused, needs-based review process, helping them make informed decisions that best suit their needs.
- Maintain a high level of professionalism, work ethic, and commitment to daily success, contributing to the agency’s goals and reputation.
- Proactively resolve issues and provide solutions to customer concerns, ensuring all interactions reflect the agency’s commitment to quality service.
- Provide timely and thorough activity reports to the agent, ensuring accurate record-keeping and communication within the team.
- Stay up to date on product changes, licensing requirements, technical developments, and maintain necessary continuing education for compliance and professional development.
- Current and valid Property & Casualty insurance license (required).
- Current and valid Life and Health insurance license (required).
- Strong interpersonal skills, with a demonstrated ability to communicate effectively in written, verbal, and listening formats.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently and accurately.
- Self-motivated and proactive, with a commitment to ongoing learning and professional development.
- Ability to work collaboratively in a team environment while also taking initiative to solve problems independently.
- Competence in using computer systems and learning new technologies related to insurance operations and client management.
- Dedication to providing exceptional customer service and a strong sense of pride in achieving accurate and timely results.
This full-time Licensed Insurance Customer Service Representative position offers valuable experience in the insurance industry along with opportunities for growth and advancement within the agency. By joining a team that values professional development and client satisfaction, you will gain expertise that can open doors to future roles in sales, management, or other specialized insurance positions.
Company MissionThe agency is dedicated to helping individuals and families achieve financial security and peace of mind through personalized insurance solutions. As a Licensed Insurance Customer Service Representative, you will contribute directly to fulfilling this mission by delivering expert guidance and exceptional service to every client.
This position is with an independent contractor agent, not with the parent insurance company. Employees of independent agents must successfully complete all applicable licensing requirements and training programs. Independent agents are responsible for hiring their own employees and maintaining compliance with all legal and professional standards. Employees of independent contractor agents are not employees of the parent insurance company.