Licensed Insurance Customer Service Representative
Location: Chesapeake, VA
Job Type: fulltime
Company: Garry Campbell - State Farm Agency
Salary: $15.0 - $20.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a licensed insurance professional seeking to leverage your expertise in a dynamic environment dedicated to outstanding customer satisfaction? We invite you to apply for the role of Licensed Insurance Customer Service Representative, a pivotal position at the heart of a successful insurance agency. This full-time opportunity is ideal for individuals who are passionate about helping others protect what matters most through responsive and knowledgeable service. If you thrive on building relationships and delivering solutions, this role will empower you to make a significant impact while advancing your career in the insurance industry.
As a Licensed Insurance Customer Service Representative, you will play a vital role in ensuring customers receive prompt, accurate, and personalized service. Your day-to-day responsibilities will involve engaging with clients to address their insurance needs, guiding them through policy changes, and assisting with claims and billing inquiries. Your ability to communicate effectively and provide a seamless customer experience will contribute directly to the agency’s reputation and growth.
This position cultivates a supportive, collaborative environment where your motivation and attention to detail will be valued. You will have access to ongoing learning opportunities to stay current with industry trends, product changes, and licensing requirements. Your commitment to professional development and excellence will be matched by the agency’s commitment to your success and advancement.
Join our team and enjoy valuable benefits such as base pay plus commission, paid vacation after one year, national holidays, and pathways for career advancement, all while working in a respected agency with a strong client focus.
Licensed Insurance Customer Service Representative - Summary- Serve as a primary point of contact for insurance customers, providing knowledgeable and friendly support for a range of insurance products.
- Utilize your Property & Casualty and Life & Health licenses to deliver guidance on coverage options, policy changes, claims, and billing.
- Support agency growth and retention through value-driven conversations and exceptional service.
- Establish and maintain strong customer relationships, following up as needed to ensure satisfaction and address ongoing needs.
- Respond promptly and accurately to customer inquiries regarding insurance products, eligibility, coverage specifics, policy amendments, transfers, claims processing, and billing matters.
- Educate clients using a needs-based review process to help them understand insurance options and make informed decisions.
- Demonstrate a consistent work ethic and commitment to daily success in a fast-paced, customer-oriented setting.
- Collaborate with team members to deliver seamless service, maintaining clear communication and thorough activity documentation.
- Remain up-to-date with product developments, licensing requirements, and continuing education to ensure compliance and expertise.
- Base pay plus commission structure, rewarding both performance and customer service excellence.
- Paid vacation after one year of service, supporting work-life balance and well-being.
- Observed national holidays for in-office staff, fostering a positive workplace culture.
- Access to valuable experience and career growth opportunities within the agency.
- Potential for advancement based on performance and professional development.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Strong interpersonal, written, verbal, and listening skills for effective client communication.
- Demonstrated organizational skills and attention to detail.
- Self-motivation and proactive problem-solving abilities.
- Dedication to delivering exceptional customer service.
- Ability to quickly learn and utilize computer systems and agency software.
- Commitment to accurate, timely completion of tasks and reports.
- Ability to collaborate within a team and multitask effectively.
- Willingness to participate in ongoing education and remain current with industry changes.
- Licensed insurance professional with a passion for customer service and relationship-building.
- Thrives in a fast-paced, team-oriented environment.
- Values accuracy, accountability, and continuous learning.
- Motivated to grow within a reputable insurance agency.
- Adaptable and able to manage multiple priorities with a positive attitude.
- This position is with an independent contractor agent, not with a national insurance company.
- Selected candidates must complete all applicable licensing and training requirements.
- Employees of independent contractor agents are not employees of the parent insurance company.
- The agency values diversity and is committed to providing an inclusive, non-discriminatory workplace in compliance with all EEOC standards.
If you are inspired to make a difference and advance your career as a Licensed Insurance Customer Service Representative, click the application button now to submit your application. Join a team where your skills and dedication are recognized, and where you can truly grow your career in the insurance industry.