Licensed Insurance Customer Service Representative
Location: Monroe Township, NJ
Job Type: fulltime
Company: Shilpa Rathi - State Farm Agency
Salary: $30000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C, Life & Health) - Full-time Position OverviewThe Licensed Insurance Customer Service Representative plays a vital role on the agency team, providing exceptional service to clients and supporting the growth of the agency’s book of business. As a valued team member, you will leverage your active Property and Casualty (P&C) and Life & Health insurance licenses to deliver expert guidance, assist with policy servicing, and maintain high standards of customer satisfaction. This is a full-time, in-office position located in Monroe Township, NJ.
Responsibilities- Build and maintain positive customer relationships by providing prompt, accurate, and friendly support for all insurance-related inquiries and service requests.
- Educate clients on available insurance products, coverage options, and policy features using a needs-based, consultative approach.
- Respond to questions regarding eligibility, coverage, policy changes, billing, transfers, claim submissions, and other service issues.
- Proactively follow up with customers to ensure satisfaction and to address ongoing needs.
- Support agency growth objectives through cross-selling and up-selling based on client needs and coverage gaps.
- Ensure compliance with all agency procedures and industry regulations, maintaining detailed and accurate records of client interactions and transactions.
- Provide thorough and timely activity reports to the agency owner or manager as required.
- Remain current on product changes, licensing requirements, and industry developments through continuing education and training.
- Collaborate with team members to share best practices, solve problems, and contribute to a positive workplace culture.
- Active Property & Casualty (P&C) insurance license (required).
- Active Life & Health insurance license (required).
- Excellent interpersonal, written, verbal, and listening communication skills.
- Strong organizational skills with attention to detail and accuracy.
- Self-motivated and proactive problem solver with the ability to multi-task and prioritize effectively.
- Technologically proficient and able to learn new computer functions quickly.
- Demonstrated commitment to outstanding customer service in a fast-paced environment.
- Team-oriented with a collaborative mindset and a strong work ethic.
- Competitive base salary plus bonus potential.
- Paid time off, including vacation and personal/sick days.
- Valuable professional experience in a respected insurance agency.
- Opportunities for career growth and advancement within the agency.
Working as a Licensed Insurance Customer Service Representative in Monroe Township, NJ, offers the advantage of joining a supportive team environment in a thriving local community.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.