Licensed Insurance Customer Service Representative
Location: PENNSBURG, PA
Job Type: fulltime
Company: Dale Nace - State Farm Agency
Salary: $40000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewWe are seeking a Licensed Insurance Customer Service Representative to join an established and successful insurance agency team. This position is ideal for a motivated and energetic professional with an active Property and Casualty license, as well as a Life and Health license. The Licensed Insurance Customer Service Representative will play a vital role in supporting agency operations by providing outstanding customer service, building lasting client relationships, and assisting clients with their insurance needs. This is a full-time opportunity for individuals interested in developing their insurance career in a dynamic environment with the potential for professional growth and advancement.
Responsibilities- Establish and maintain positive relationships with new and existing clients, ensuring their insurance needs are met effectively and efficiently.
- Deliver prompt, accurate, and courteous customer service by responding to inquiries regarding insurance products, policy changes, coverage options, billing questions, claim submissions, and other service-related issues.
- Conduct needs-based reviews with clients to educate them on available insurance options, helping them make informed decisions to protect themselves and their assets.
- Follow up with clients as required to ensure satisfaction and address any ongoing concerns or questions.
- Maintain a high level of professionalism and a strong work ethic, with a commitment to achieving agency goals and delivering a remarkable customer experience every day.
- Provide timely and thorough reports and updates to the agency agent, supporting agency operations and client management activities.
- Stay up to date with product changes, industry developments, and continuing education to ensure compliance with licensing and regulatory requirements.
- Active Property & Casualty license (required)
- Active Life and Health license (required)
- Excellent interpersonal and communication skills, with the ability to interact effectively with clients and team members in written, verbal, and listening formats.
- Strong organizational skills and attention to detail, with the ability to multi-task, prioritize responsibilities, and complete work accurately and on time.
- Self-motivated, proactive, and dedicated to delivering exceptional customer service.
- Ability to work effectively in a team-oriented environment, collaborating with colleagues to achieve agency objectives.
- Aptitude for learning new computer systems and agency technology tools to support daily operations.
- Commitment to ongoing professional development, including maintaining required licenses and participating in relevant training programs.
- Competitive compensation structure, including salary plus commission opportunities.
- Comprehensive benefits package, such as paid time off (vacation and personal/sick days), retirement plan, and a health allowance.
- Valuable hands-on experience in the insurance industry and the opportunity for career growth and advancement within the agency.
- Supportive and collaborative team environment that values professional development and client-centered service.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.