Licensed Insurance Customer Service Representative
Location: COLLEYVILLE, TX
Job Type: fulltime
Company: Tye Strickland - State Farm Agency
Salary: $30000.0 - $40000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C, CSR) Job OverviewWe are seeking a Licensed Insurance Customer Service Representative (CSR) with an active Property and Casualty (P&C) license to join a dynamic insurance agency team in Colleyville, TX. This full-time, in-office role offers the opportunity to work in a collaborative environment focused on delivering exceptional client experiences. As a CSR, you will play a crucial role in supporting customers, managing policy inquiries, and promoting insurance products in a manner that aligns with the agency’s mission for service excellence.
Key Responsibilities- Establish and maintain strong customer relationships by providing prompt, accurate, and friendly service both in person and over the phone.
- Respond to inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claims submissions, and billing clarifications.
- Apply a needs-based review process to educate customers about insurance products, ensuring they make informed decisions tailored to their individual circumstances.
- Follow up with clients as needed to ensure satisfaction, retention, and to address any outstanding questions or concerns.
- Maintain a high standard of work ethic with a daily commitment to customer service and agency goals.
- Support the agent by providing timely and thorough activity reports and updates on client interactions.
- Assist with general office duties and contribute to a positive team environment.
- Remain current on product changes, licensing requirements, technical developments, and participate in ongoing continuing education as required.
- Active Property & Casualty license (P&C) required.
- Life and Health license is preferred.
- Previous experience with State Farm or similar insurance agency is preferred.
- Strong interpersonal and communication skills, including verbal, written, and active listening abilities.
- Customer-focused and people-oriented approach to service.
- Excellent organizational skills with attention to detail and the ability to manage multiple priorities.
- Self-motivated and proactive in identifying and solving problems.
- Proficient in using computer systems and learning new software applications.
- Ability to work both independently and as part of a team.
- Demonstrated pride in accuracy and timely completion of tasks.
- Competitive salary based on experience.
- Paid time off (PTO) and vacation benefits.
- Valuable experience in the insurance industry with opportunities for professional growth and advancement within the agency.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Colleyville, TX, offers a vibrant community atmosphere, making it a great location for professionals seeking a supportive and engaging workplace.