Licensed Insurance Customer Service Representative
Location: Canton, OH
Job Type: fulltime
Company: Linda MacDonald - State Farm Agency
Salary: $17.0 - $18.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewThe Licensed Insurance Customer Service Representative plays a vital role as a key team member within a State Farm independent contractor agent’s office. This full-time position is designed for a licensed professional who is passionate about delivering outstanding customer service while supporting the agency’s growth and success. The position combines elements of customer service, insurance policy support, and sales, making it ideal for individuals who thrive in a dynamic and fast-paced environment.
Responsibilities- Establish and maintain strong customer relationships, providing follow-up and ongoing support as needed to ensure customer satisfaction with insurance products and services.
- Deliver prompt, accurate, and friendly service by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, policy transfers, claims submissions, and billing clarifications.
- Use a customer-focused, needs-based review process to educate clients about insurance options, assisting them in selecting appropriate coverages for their needs.
- Maintain a high level of work ethic and commitment to success every day, representing the agency with professionalism and integrity.
- Provide timely and thorough activity reports to the agent, ensuring all customer interactions and transactions are accurately documented.
- Remain current on product changes, licensing requirements, technical developments, and continuing education to deliver the highest quality service to customers.
- Active Property & Casualty license required.
- Life and Health insurance license preferred.
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Demonstrated ability to be people-oriented, with a strong dedication to customer service and satisfaction.
- Organizational skills with a keen attention to detail and accuracy in all aspects of work.
- Self-motivated and proactive in identifying and solving problems.
- Ability to learn and effectively use computer functions and agency management systems.
- Strong sense of pride in delivering work that is completed both accurately and timely.
- Ability to work collaboratively in a team environment, supporting colleagues and contributing to shared goals.
- Capacity to multi-task and handle changing priorities in a fast-paced setting.
As a Licensed Insurance Customer Service Representative, you will gain valuable experience in the insurance industry and have the opportunity to advance within a reputable State Farm agent’s office. This position provides a foundation for future career development and growth, offering exposure to a wide range of insurance products and customer service best practices. If you are motivated to succeed and envision yourself in this dynamic role, we encourage you to apply and take the next step in your insurance career.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.