Licensed Insurance Customer Service Representative
Location: Topeka, KS
Job Type: fulltime
Company: Farmers Insurance
Salary: $50000.0 - $100000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (CSR) Job OverviewThe Licensed Insurance Customer Service Representative (CSR) plays a vital role in supporting clients and agency operations within the insurance industry. This full-time opportunity is designed for proactive individuals who possess strong communication skills, enjoy building relationships, and are committed to delivering exceptional customer service. As a Licensed Insurance Customer Service Representative, you will have the chance to grow your expertise in property, casualty, life, accident, and health insurance while helping clients find coverage solutions that meet their needs.
Responsibilities- Deliver outstanding customer service by responding to client inquiries, assisting with policy information, and resolving issues efficiently and professionally.
- Work closely with clients to provide accurate information about insurance products, ensuring their questions and concerns are addressed with clarity and care.
- Support agency operations by preparing policy documents, processing policy changes, renewals, and endorsements as required.
- Engage in consultative sales activities, identifying opportunities to recommend additional coverage or products that meet client needs.
- Maintain up-to-date knowledge of insurance products, underwriting guidelines, and compliance standards relevant to property, casualty, life, accident, and health insurance.
- Utilize digital tools and virtual communication platforms to interact with clients and team members, ensuring a responsive and accessible service experience.
- Actively participate in training and mentorship programs designed to enhance your understanding of the insurance industry and support your long-term career growth.
- Demonstrate professionalism in all interactions, adhering to company policies and ethical standards.
- Previous experience in sales, customer service, or management is strongly preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients from diverse backgrounds.
- Self-motivated, goal-oriented, and capable of managing time effectively in a fast-paced environment.
- Entrepreneurial mindset and a willingness to take initiative in pursuing professional development and new business opportunities.
- Strong digital literacy and comfort working with virtual communication tools.
- Ability to adapt to frequent changes in work direction and thrive in a dynamic, high-pressure environment.
- Meticulous attention to detail and a commitment to delivering accurate, high-quality work.
- Active involvement in the community is encouraged.
- Required: Property, Casualty, Life, Accident, and Health insurance licenses, or willingness to obtain these licenses prior to starting employment.
As a Licensed Insurance Customer Service Representative, you will receive the benefit of structured mentorship and hands-on training from experienced insurance professionals. Our program supports your career journey, whether you are seeking to expand your knowledge in the insurance field or aspire to agency ownership in the future. You will be joining a team that values dependability, adaptability, detail orientation, and achievement, while offering opportunities for growth and advancement.
This full-time position offers a dynamic work environment where you can contribute to a thriving team and develop valuable industry skills. If you are seeking a role that blends customer service, sales, and professional development within the insurance sector, this could be the ideal opportunity for you.