Licensed Insurance Customer Service Representative
Location: Tulsa, OK
Job Type: fulltime
Company: Cathy Warren - State Farm Agency
Salary: $30000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewWe are seeking a Licensed Insurance Customer Service Representative to join a dynamic and professional insurance agency team. As a Licensed Insurance Customer Service Representative, you will play a vital role in supporting customers and maintaining high standards of service. This full-time position focuses on assisting clients with their insurance needs, providing clear information, and ensuring an excellent customer experience. This role offers the opportunity for professional growth and development within the insurance industry.
Key Responsibilities- Establish and maintain strong relationships with clients by providing consistent and timely follow-up as needed.
- Deliver prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverage options, policy changes, policy transfers, claim submissions, and billing clarifications.
- Utilize a customer-focused, needs-based review process to educate clients about their insurance options and help them make informed decisions.
- Demonstrate a strong work ethic and a daily commitment to achieving success for both customers and the agency.
- Assist with a variety of office tasks, including front desk and receptionist duties, research assignments, and supporting part-time associates when needed.
- Provide timely and thorough activity reports to the agent and maintain accuracy in all documentation and communications.
- Stay current with product changes, licensing requirements, technical developments, and continuing education within the insurance industry.
- Active Property & Casualty license is required for this position.
- Must pass a background check as part of the hiring process.
- High school diploma or GED, and at least 18 years of age.
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills, attention to detail, and the ability to multi-task in a fast-paced environment.
- Self-motivated, proactive in problem-solving, and dedicated to providing exceptional customer service.
- Comfortable learning and utilizing computer functions and various software programs, such as Microsoft Word, Excel, and Outlook. Experience with Enterprise Customer Relationship Management (ECRM) and Policy Center is a plus.
- Ability to work collaboratively within a team and support office operations as needed.
- Demonstrates pride in completing work accurately and on time.
This full-time role as a Licensed Insurance Customer Service Representative provides valuable experience and offers the potential for career advancement within the agency. Working in this position allows you to contribute to a customer-centric team and develop your professional skills in the insurance sector.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.