Licensed Insurance Customer Service Representative
Location: HAZELWOOD, MO
Job Type: fulltime
Company: Patrick Jones - State Farm Agency
Salary: $38000.0 - $70000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (Property & Casualty, Life & Health) Job DescriptionA Licensed Insurance Customer Service Representative plays a vital role in supporting the growth and success of an insurance agency. This full-time position is ideal for licensed professionals who are passionate about delivering exceptional customer experiences, building relationships, and providing expert guidance on insurance products. As a member of an independent State Farm agent's team, you will utilize your Property & Casualty and Life & Health insurance licenses to assist clients with their insurance needs and ensure ongoing satisfaction across all touchpoints.
Responsibilities- Establish and maintain positive customer relationships by proactively reaching out and following up as needed to address questions and concerns.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries related to insurance availability, eligibility, coverage options, policy changes, billing, claims submissions, and policy transfers.
- Guide customers through needs-based review processes to educate them about insurance options and identify coverage solutions tailored to their unique circumstances.
- Maintain a strong work ethic and a commitment to achieving agency goals each day.
- Provide timely and thorough activity reports to the agent, maintaining transparency and accountability in all client interactions.
- Stay current with product changes, industry developments, and continuing education requirements relevant to Property & Casualty and Life & Health insurance.
- Collaborate within a team environment to ensure seamless service delivery and contribute to agency growth.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills with keen attention to detail and accuracy.
- Demonstrated ability to multi-task, prioritize, and manage time effectively in a fast-paced setting.
- Self-motivated with a proactive approach to problem solving and a dedication to providing outstanding customer service.
- Comfortable with learning and utilizing computer functions and agency systems.
- Ability to work both independently and as part of a collaborative team.
As a Licensed Insurance Customer Service Representative with a State Farm independent contractor agent, you will gain valuable hands-on experience in the insurance industry, with opportunities for professional growth and advancement within the agency. The agency values employees who are committed to learning, development, and success. Working in this role, you will be contributing to the mission of helping individuals and families secure financial protection, while enjoying the benefits and support of a dynamic, inclusive team environment. Depending on your location, you may also appreciate the unique professional opportunities and community atmosphere offered by your city and state.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.