Licensed Insurance Customer Service Representative
Location: Wixom, MI
Job Type: fulltime
Company: Terri Anderson-Berger Agency
Salary: $40000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewWe are seeking a dedicated and highly skilled Licensed Insurance Customer Service Representative to join our team on a full-time basis in Wixom, MI. As a key member of our agency, you will play a vital role in supporting clients with their insurance needs and delivering outstanding customer service. This opportunity is perfect for a professional who holds the required Property & Casualty and Life & Health licenses and is passionate about building customer relationships within the insurance industry. Working as a Licensed Insurance Customer Service Representative in Wixom, MI, you will enjoy the benefits of contributing to a reputable agency in a welcoming community, while advancing your career in a supportive environment.
Key Responsibilities- Provide prompt, accurate, and friendly customer service to policyholders by responding to inquiries regarding insurance products, policy changes, coverage options, billing, and claims.
- Maintain a strong work ethic and demonstrate a commitment to daily success through reliability and professionalism.
- Build and maintain strong customer relationships through proactive communication and effective follow-up as needed.
- Utilize a needs-based approach to educate clients on available insurance options and support them in making informed decisions.
- Generate quotes for personal and commercial insurance products, ensuring accuracy and clarity throughout the process.
- Support client retention and satisfaction by addressing questions, resolving issues, and providing ongoing support as a Licensed Insurance Customer Service Representative.
- Assist with policy changes, transfers, and claim submissions, ensuring seamless customer experiences.
- Remain current with product changes, licensing requirements, and ongoing technical and professional development.
- Deliver timely and thorough activity reports to the agent and maintain accurate documentation of customer interactions.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Excellent interpersonal, verbal, and written communication skills.
- Strong organizational skills and the ability to manage multiple priorities efficiently.
- Self-motivated, detail-oriented, and proactive in problem-solving.
- Demonstrated commitment to customer service excellence.
- Comfortable learning and utilizing computer functions and agency management systems.
- Ability to work effectively both independently and as part of a collaborative team environment.
- Ability to multi-task and adapt to changing priorities.
- Consistent pride in work accuracy and timeliness.
- Availability to work full-time, Monday through Friday, 9 am to 5 pm.
As a Licensed Insurance Customer Service Representative in Wixom, MI, you will join an established State Farm agency dedicated to providing exceptional service and insurance solutions to our clients. Our team values professionalism, integrity, and a commitment to personal and professional growth. This full-time role offers opportunities to build a rewarding career within the insurance industry while making a positive impact for clients and the community.
If you are driven, licensed, and ready to contribute to a thriving team, we encourage you to apply and take the next step in your insurance career as a Licensed Insurance Customer Service Representative in Wixom, MI.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.