Licensed Insurance Customer Service Representative
Location: Springfield, IL
Job Type: fulltime
Company: Farmers Insurance
Salary: $24000.0 - $100000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewAs a Licensed Insurance Customer Service Representative, you will play a crucial role in supporting clients by providing expert guidance and exceptional service in the insurance industry. This full-time opportunity is ideal for individuals who are eager to build a rewarding career in insurance, whether you are just starting out or bringing prior experience. By joining our team, you will receive valuable mentorship, hands-on industry training, and continuous support, all designed to help you advance your professional journey and achieve your long-term goals.
Key Responsibilities- Deliver outstanding customer service by addressing client inquiries, processing policy changes, and resolving concerns in a timely and professional manner.
- Educate clients on available insurance products, including property, casualty, life, accident, and health policies, ensuring they understand coverage options and policy benefits.
- Support agency growth by identifying opportunities for cross-selling and upselling insurance products based on client needs.
- Maintain accurate client records and document all communications and transactions in compliance with industry standards and company policies.
- Collaborate with team members and agency leadership to achieve sales and service targets, contributing to the overall success of the agency.
- Stay current with industry regulations, trends, and best practices to ensure high-quality, compliant service delivery.
- Participate in ongoing training and professional development to enhance your knowledge and skills in the insurance sector.
- Previous experience in sales, customer service, or management is preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and colleagues.
- Strong organizational abilities and attention to detail to manage multiple client requests and administrative tasks efficiently.
- Self-motivated, goal-oriented, and capable of working independently as well as collaboratively within a team environment.
- Active Property, Casualty, Life, Accident, and Health insurance licenses, or a willingness to obtain these credentials prior to employment.
- Commitment to serving your community and representing the company with professionalism and integrity.
- Business acumen and performance-driven attitude to achieve and exceed targets.
- Entrepreneurial mindset with a focus on continuous improvement and initiative-taking.
- Strong networking skills and digital proficiency, comfortable engaging with clients both virtually and in person.
- Adaptability and resilience in a dynamic, high-pressure environment.
As a Licensed Insurance Customer Service Representative, you will gain valuable industry experience and benefit from a clear path to career advancement, including opportunities to pursue agency ownership or leadership roles within the organization. Our mentorship program and ongoing training will support your personal and professional development every step of the way.
Benefits- Monthly base compensation
- Commission opportunities
- Performance-based bonuses
We are committed to fostering an inclusive and supportive work environment. If you are dedicated to helping others, driven to succeed, and ready for a new challenge, we encourage you to apply for the Licensed Insurance Customer Service Representative position.