Licensed Insurance Customer Service Representative
Location: HILLIARD, OH
Job Type: fulltime
Company: Mike McClaskie - State Farm Agency
Salary: $42000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewThe Licensed Insurance Customer Service Representative is a crucial role within a State Farm Agent's office, responsible for delivering quality service and building lasting relationships with clients. This full-time position requires an active Property and Casualty license as well as a Life and Health license. The successful candidate will thrive in a fast-paced environment and play a key role in supporting the growth of the business by providing exceptional customer experiences and value-based conversations about insurance options.
Responsibilities- Establish and maintain positive customer relationships by communicating effectively and providing solutions tailored to individual needs.
- Respond promptly to customer inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing questions to ensure clarity and satisfaction.
- Utilize a customer-focused, needs-based review process to educate clients about various insurance products and coverage options, helping them make informed decisions.
- Demonstrate a strong work ethic and commitment to achieving daily goals, contributing consistently to the team's success.
- Provide accurate and timely activity reports to the supervising agent to ensure effective communication and tracking of customer interactions.
- Stay current with product updates, licensing requirements, technical advancements, and continuing education to maintain a high level of expertise in the insurance field.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Demonstrated excellence in interpersonal, verbal, and written communication skills.
- Strong organizational skills with an ability to prioritize and manage multiple tasks efficiently.
- High attention to detail and accuracy in completing work assignments.
- Self-motivated and proactive in problem-solving, with a dedication to delivering outstanding customer service.
- Ability to function well both independently and as part of a collaborative team environment.
- Comfort with learning and utilizing computer systems and software as part of daily workflow.
- Competitive salary and bonus structure.
- PTO including vacation and personal/sick days.
- Retirement match up to $200.00.
- Valuable hands-on experience in the insurance industry with significant opportunities for career advancement and professional growth within the agency.
This position is offered through a State Farm independent contractor agent. Employees working for State Farm agents are not employees of State Farm Insurance Companies but are hired by independent contractor agents who manage their own teams. All employees must successfully complete any required licensing or training programs.
The workplace is committed to fostering an inclusive and diverse environment where all qualified candidates are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.