Licensed Insurance Customer Service Representative
Location: Oklahoma City, OK
Job Type: fulltime
Company: Tony Brummitt - State Farm Agency
Salary: $35000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewWe are seeking a dedicated and customer-focused Licensed Insurance Customer Service Representative to join our in-office team. As a core member of a State Farm Agent's office, you will play a pivotal role in delivering high-quality service and support to clients, ensuring their insurance needs are met efficiently and professionally. This full-time position is ideal for individuals who possess a Property and Casualty license, or are willing to obtain one, and who excel in a collaborative and fast-paced environment.
Responsibilities- Establish and nurture strong customer relationships through consistent and reliable communication.
- Respond promptly to customer inquiries regarding insurance products, coverage options, policy changes, claims, billing, and eligibility.
- Educate clients about available insurance solutions using a customer-focused, needs-based review process.
- Maintain a high standard of service excellence to ensure elevated customer satisfaction at every interaction.
- Follow up with customers as needed to address questions, provide policy updates, and support their ongoing insurance needs.
- Demonstrate a strong work ethic with a commitment to achieving daily and long-term goals.
- Provide timely and thorough activity reports to the State Farm Agent as part of ongoing office operations.
- Stay current with product changes, licensing requirements, and technical developments through continuing education.
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a team environment and collaborate with peers.
- Demonstrated self-motivation and proactive problem-solving abilities.
- Comfortable with multi-tasking and managing priorities in a dynamic office setting.
- Proficiency with computer systems and willingness to learn new technologies as needed.
- Ability to adapt to ongoing changes in products and procedures.
- Property & Casualty license required (must have or be able to obtain).
- Life & Health license preferred (must have or be able to obtain).
- Must be able to pass a background check.
- Opportunity to work in a supportive, team-oriented environment focused on professional growth.
- Comprehensive benefits package including base pay, monthly bonuses, paid time off, 401(k), health, dental, disability, life insurance, and HSA contributions.
- Potential for advancement and growth within the office.
- Regular full-time schedule, Monday through Friday, 8:00 a.m. to 5:00 p.m.
- This is an in-office only position, providing the opportunity to work closely with colleagues and clients in a collaborative setting.
If you are motivated to succeed as a Licensed Insurance Customer Service Representative and are passionate about helping customers protect what matters most, we encourage you to submit your resume for consideration. Our team will follow up with next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.