Licensed Insurance Customer Service Representative
Location: Effingham, IL
Job Type: fulltime
Company: Farmers Insurance
Salary: $24000.0 - $85000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewAs a Licensed Insurance Customer Service Representative, you will play a vital role in supporting clients and contributing to the success of the agency. This full-time position provides a unique opportunity to gain hands-on experience in the insurance industry through a structured mentorship program. Participants will receive guidance from experienced professionals, equipping them with the skills necessary to develop a strong foundation in insurance services. The role is designed for individuals who are ambitious, adaptable, and eager to take the next step in their insurance career.
Key Responsibilities- Deliver exceptional customer service to clients by addressing inquiries, resolving issues, and providing information about policy coverage.
- Support sales initiatives by assisting with policy quotes, applications, and processing policy changes.
- Collaborate with experienced agents and team members to enhance client relationships and ensure customer satisfaction.
- Utilize digital platforms and virtual communication tools to interact with clients and team members effectively.
- Demonstrate a strong understanding of property, casualty, life, accident, and health insurance products.
- Engage in networking activities and actively participate in community events to promote agency services.
- Remain detail-oriented, ensuring all client documentation and records are accurate and compliant with industry standards.
- Maintain a professional presence and uphold the agency's commitment to ethical standards and customer care.
- Sales, customer service, or management experience in an insurance or related field is preferred.
- Excellent verbal and written communication skills are essential for client interactions and team collaboration.
- Demonstrated ability to be self-motivated, goal-oriented, and capable of working independently with minimal supervision.
- Strong interpersonal skills, with a proven ability to build rapport and work effectively within a team environment.
- Digital proficiency and comfort with virtual communication platforms are important for supporting remote and in-person client engagements.
- Active property, casualty, life, accident, and health insurance licenses, or willingness to obtain these licenses prior to starting employment, are required.
- Commitment to being active in the local community and representing the agency in various outreach efforts.
- Dependable and reliable, with a strong sense of responsibility and professionalism.
- People-oriented, enjoying regular interaction with clients and colleagues.
- Adaptable and flexible, able to thrive in a dynamic and fast-paced work environment.
- Detail-oriented, with a focus on accuracy and thoroughness in all tasks.
- Achievement-oriented, willing to take on challenges and strive for continuous improvement.
- Comfortable working autonomously while contributing to overall team goals.
- High stress tolerance, capable of maintaining composure and effectiveness under pressure.
- Competitive monthly base compensation structure.
- Opportunities to earn commissions and performance-based bonuses.
- Professional development through mentorship and industry training.
This role as a Licensed Insurance Customer Service Representative offers valuable experience in the insurance industry and the chance to build a rewarding career. If you are ready to leverage your skills, obtain necessary licenses, and make a positive impact in your community, this full-time position will provide you with the tools and resources needed for success.