Bilingual Insurance Customer Service Representative
Location: POMONA, CA
Job Type: fulltime
Company: Armando Montejano - State Farm Agency
Salary: $45000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
Bilingual Insurance Customer Service RepresentativeJoin a dynamic team as a Bilingual Insurance Customer Service Representative (Property & Casualty, P&C), where your communication skills in both Spanish and English will be highly valued. This full-time position offers a unique opportunity to help clients make informed decisions about their insurance needs while supporting business growth through outstanding customer service and trusted relationships.
Responsibilities- Build and maintain strong relationships with clients by following up as needed to ensure satisfaction and continued service.
- Provide prompt, accurate, and friendly customer service by responding to inquiries about insurance products, eligibility, coverages, policy changes, transfers, claims, and billing.
- Educate customers about available insurance options using a customer-focused, needs-based review process.
- Demonstrate a strong work ethic and commitment to success, striving for accuracy and timeliness in all daily activities.
- Schedule appointments, identify customer needs, and effectively market appropriate insurance products and services.
- Deliver timely and thorough activity reports to the agent to ensure clear communication and documentation of client interactions.
- Stay current with product changes, licensing requirements, technical developments, and continuing education as required by the agency.
- Bilingual proficiency in Spanish and English is required for this Bilingual Insurance Customer Service Representative role.
- Active Property & Casualty license (P&C) is required.
- Life & Health license is a plus.
- Prior insurance experience in sales or customer service is required.
- Excellent interpersonal communication skills, both written and verbal, with a customer-oriented mindset.
- Strong organizational skills and the ability to multi-task efficiently in a fast-paced environment.
- Self-motivated, detail-oriented, and proactive in problem-solving to address client needs effectively.
- Ability to work collaboratively as part of a team and independently as necessary to achieve business goals.
- Proficiency in learning and utilizing computer systems and tools related to insurance service and sales.
- Demonstrated pride in completing work accurately and on time.
This full-time Bilingual Insurance Customer Service Representative position offers a base salary plus commissions, paid time off (including vacation and personal/sick days), and a SIMPLE IRA retirement plan. Team members gain valuable experience and have opportunities for professional growth and advancement within the agency setting.
Company DetailsThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.