Licensed Insurance Customer Service Representative
Location: DALTON, GA
Job Type: fulltime
Company: Dan Combs - State Farm Agency
Salary: $36000.0 - $42000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C, Life & Health) Job OverviewWe are seeking a Licensed Insurance Customer Service Representative (P&C, Life & Health) to join a dynamic team with a well-established insurance agency. This full-time position is an excellent opportunity for an energetic, motivated professional who holds active Property and Casualty (P&C) and Life and Health insurance licenses. As a Licensed Insurance Customer Service Representative, you will play a central role in driving customer satisfaction and retention by providing exceptional service to policyholders and prospects, supporting business growth, and ensuring compliance with all regulatory standards.
Key Responsibilities- Establish and maintain positive relationships with customers through ongoing communication and follow-up, ensuring satisfaction and retention.
- Deliver prompt, accurate, and friendly service by responding to inquiries about insurance availability, eligibility, policy coverages, changes, transfers, claims processing, and billing clarification.
- Educate clients about insurance products and options using a customer-focused, needs-based approach to ensure clients understand their coverage and can make informed decisions.
- Maintain a strong work ethic and demonstrate a commitment to achieving daily and long-term business goals.
- Provide timely and thorough activity reports and updates to the agent, supporting transparency in operations.
- Stay current with industry product changes, licensing requirements, technical developments, and continuing education to maintain compliance and deliver up-to-date service.
- Contribute to a collaborative team environment by communicating effectively and supporting colleagues as needed.
- Active Property & Casualty (P&C) license (required).
- Active Life and Health insurance license (required).
- Bilingual skills are a plus and welcomed.
- Excellent interpersonal and communication abilities, including verbal, written, and listening skills.
- Strong organizational skills with attention to detail and accuracy in all tasks.
- Self-motivated, proactive, and dedicated to delivering outstanding customer service.
- Ability to learn and utilize computer functions and industry-specific systems efficiently.
- Capacity to multi-task and manage competing priorities in a fast-paced environment.
- Demonstrated ability to work effectively both independently and as part of a team.
This position is a full-time role within an independent agency environment. Employees are expected to complete any required training and remain compliant with ongoing licensing and continuing education standards.
Why Join Our Team?- Gain valuable experience in the insurance industry while working with a reputable agency.
- Opportunities for professional growth and advancement based on performance and development.
- Collaborative and supportive team culture focused on delivering remarkable service to clients.
- Comprehensive onboarding and ongoing professional development to ensure your success in the role.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.