Licensed Insurance Customer Service Representative
Location: Hamlin, PA
Job Type: fulltime
Company: Arlene McHale - State Farm Agency
Salary: $30000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewWe are seeking a dedicated Licensed Insurance Customer Service Representative to join our team on a full-time basis in Hamlin, PA. This role is ideal for individuals who possess a current Property and Casualty license, as well as a Life and Health insurance license. As a member of our insurance team, you will play a pivotal role in delivering outstanding customer service and supporting the growth and retention of our client base. This position offers the opportunity to work within a dynamic environment focused on providing value-based solutions and building long-term relationships with customers.
Key Responsibilities- Establish and maintain strong relationships with customers through proactive communication and follow-up as needed.
- Deliver prompt, accurate, and friendly service by addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing questions.
- Utilize a customer-focused, needs-based review process to educate clients about various insurance options tailored to their individual needs.
- Uphold a high standard of work ethic and demonstrate total commitment to success on a daily basis.
- Provide timely and thorough activity reports to the agent, ensuring accurate documentation and follow-through on all customer interactions.
- Remain current on product changes, licensing requirements, technical developments, and continuing education to maintain licensure and expertise in the insurance industry.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Excellent interpersonal, written, verbal, and listening communication skills.
- Strong organizational abilities and keen attention to detail.
- Self-motivated, proactive, and able to work both independently and as part of a team.
- Proficient in using computers and able to learn new software functions quickly.
- Ability to multi-task and adapt in a fast-paced environment.
- Commitment to providing high-quality customer service and ensuring customer satisfaction.
- Pride in accurate and timely completion of work responsibilities.
- Base pay plus performance-based bonus structure.
- Paid vacation and opportunities for professional development.
- Valuable hands-on experience in the insurance industry.
- Potential for advancement within the agency as you develop your skills and demonstrate your commitment to success.
Hamlin, PA offers a welcoming community atmosphere and a convenient location for those who thrive in an in-office professional setting. Working in this area provides the advantage of being part of a team that is dedicated to serving the local community's insurance needs.
Additional InformationThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.