Licensed Insurance Customer Service Representative
Location: QUINCY, IL
Job Type: fulltime
Company: Bill Terlisner - State Farm Agency
Salary: $18.0 - $22.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (Full-time) Position OverviewThe Licensed Insurance Customer Service Representative plays a vital role within a State Farm agent's office, delivering exceptional service and support to policyholders. This full-time position is ideal for professionals who hold active Property & Casualty and Life & Health insurance licenses and are passionate about building strong client relationships. Team members are responsible for ensuring a positive customer experience and supporting the agency’s business objectives by providing knowledgeable, timely, and personalized assistance.
Key Responsibilities- Establish and maintain customer relationships by delivering prompt, accurate, and friendly service in all interactions.
- Respond to inquiries regarding insurance products, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate customers about available insurance options, ensuring clients understand their policies and coverage choices.
- Follow up with customers as needed to address questions and provide ongoing policy support.
- Contribute to a collaborative team environment by maintaining a strong work ethic and a commitment to daily success.
- Generate timely and thorough activity reports for the agent, keeping records up to date and accurate.
- Stay informed about product changes, licensing requirements, technical developments, and continuing education relevant to the insurance industry.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Excellent interpersonal, written, verbal, and listening skills.
- Strong organizational abilities and attention to detail.
- Self-motivated and proactive in problem solving and task completion.
- Dedication to delivering superior customer service and maintaining professionalism in all communications.
- Ability to learn and efficiently use computer systems and software relevant to the insurance industry.
- Ability to work effectively in a team environment, multitask, and prioritize workload.
- Commitment to staying current with product knowledge and regulatory requirements through ongoing education.
- Base pay plus commission structure.
- Paid time off for vacation.
- Life insurance and retirement plan options.
- Valuable professional experience and skill development.
- Potential for career growth and advancement within the agency.
This position offers the chance to be part of a dynamic and supportive team focused on providing value-based service and maintaining the highest standards of customer care. The agency is committed to fostering a positive work environment that encourages personal initiative, professional growth, and a commitment to excellence in the insurance industry.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.