Insurance Customer Service Representative
Location: PORTLAND, OR
Job Type: fulltime
Company: Kristin Staropoli - State Farm Agency
Salary: $45000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (CSR) Position OverviewThe Insurance Customer Service Representative (CSR) plays a vital role in supporting the operations of an independent insurance agency. As an Insurance CSR, you will engage with clients to provide outstanding service, address inquiries related to insurance products, and assist with policy management. This is a full-time, in-office position in Portland, OR, designed for professionals who are committed to delivering value-driven customer experiences and who thrive in a dynamic, fast-paced office environment.
Responsibilities- Establish and maintain positive customer relationships through regular follow-ups and effective communication.
- Provide prompt, accurate, and professional customer service by responding to inquiries regarding insurance products, policy changes, claims, billing, and eligibility.
- Educate clients on available insurance options using a needs-based approach, helping them make informed decisions about their coverage.
- Process policy updates, transfers, and claim submissions with attention to detail and compliance.
- Maintain thorough and timely documentation of all client interactions and activities for agency records.
- Collaborate with team members to ensure a seamless customer experience and contribute to a positive office culture.
- Stay informed about product changes, licensing requirements, and industry developments through ongoing professional education.
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong customer service orientation with a focus on problem-solving and proactive support.
- Organizational skills and attention to detail to handle multiple tasks efficiently.
- Self-motivated with a commitment to delivering high-quality, timely results.
- Ability to work effectively as part of a team and independently.
- Proficiency in using computers and basic office software.
- Must be able to obtain and maintain Property & Casualty and Life & Health insurance licenses as required by state regulations.
- Commitment to ongoing professional development and staying current with industry standards.
- Base salary plus opportunities for commission and bonuses.
- Paid time off, including vacation and personal/sick days.
- Valuable experience in the insurance industry with growth and advancement opportunities within the agency.
Portland, OR is known for its vibrant community and diverse professional opportunities, making it an excellent location to launch or advance your career as an Insurance Customer Service Representative.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.