Licensed Insurance Customer Service Representative
Location: BOULDER, CO
Job Type: fulltime
Company: Lezlie Leier - State Farm Agency
Salary: $25.0 - $35.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C) Position OverviewWe are seeking a Licensed Insurance Customer Service Representative (P&C) to join our team on a full-time basis. This hybrid role provides a dynamic work environment, combining in-office collaboration with the flexibility of remote work. As a member of our team, you will play a vital role in supporting clients with their insurance needs and ensuring a positive customer experience. Our office is located in Boulder, CO, a vibrant community known for its thriving business environment and scenic surroundings, offering a great backdrop for professional growth.
Key Responsibilities- Establish and maintain strong relationships with clients, ensuring their insurance needs are met with accuracy and care.
- Respond promptly to customer inquiries regarding insurance products, availability, eligibility, policy changes, transfers, claims, and billing matters.
- Educate clients on available property and casualty insurance options through a needs-based review process, helping them make informed decisions.
- Deliver exceptional and friendly customer service, both in-person and remotely, maintaining professionalism in all interactions.
- Uphold a strong work ethic with a commitment to achieving team and individual success on a daily basis.
- Prepare and provide thorough and timely activity reports to the agent, supporting office operations and customer satisfaction.
- Stay current with product changes, licensing requirements, technical developments, and ongoing education relevant to the insurance industry.
- Active Property & Casualty (P&C) insurance license is required.
- Ability and willingness to obtain a Life and Health insurance license if not already held.
- Strong interpersonal skills, with the ability to engage with clients and build rapport.
- Excellent written, verbal, and listening communication skills.
- Organizational skills and attention to detail, ensuring accuracy in all tasks.
- Self-motivated with the ability to work independently and as part of a team.
- Proactive problem-solving abilities and dedication to customer service.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Comfortable learning and using computer functions relevant to insurance operations.
- Hybrid work arrangement: In-office presence required Tuesday, Wednesday, and Thursday from 8:30 AM to 5:00 PM; remote work from home on Monday and Friday.
- Full-time employment with opportunities for growth and advancement within the agency.
- Competitive hourly base pay, commensurate with experience.
- Paid time off, including vacation and personal/sick days.
- 401(k) retirement plan with employer match.
- Valuable hands-on experience in the insurance industry.
- Opportunities for professional development and career advancement within the agency.
Our agency is dedicated to providing outstanding insurance solutions and exceptional customer service. We strive to build lasting relationships with our clients, helping them protect what matters most. As a Licensed Insurance Customer Service Representative (P&C), you will contribute to this mission by delivering personalized, attentive service every day.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.