Licensed Insurance Customer Service Representative
Location: Johnson City, TN
Job Type: fulltime
Company: Harold Dishner - State Farm Agency
Salary: $30000.0 - $45000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C, Life & Health) Job OverviewThe Licensed Insurance Customer Service Representative plays a crucial role in supporting a State Farm Agent's office by providing knowledgeable, prompt, and friendly service to clients. This full-time position is ideal for professionals holding active Property & Casualty (P&C) and Life & Health insurance licenses who are passionate about delivering exceptional customer experiences. As a key member of the agent's team, you will help drive business growth through value-based conversations, proactive service, and thorough client support.
Key Responsibilities- Establish and maintain strong customer relationships through regular communication and follow-up to ensure ongoing satisfaction and retention.
- Respond promptly and accurately to customer inquiries regarding policy availability, eligibility, coverage details, policy changes, transfers, billing clarification, and claim submissions.
- Educate clients about insurance options using a needs-based review process tailored to individual circumstances.
- Demonstrate a commitment to achieving daily success by maintaining a strong work ethic and upholding agency standards.
- Collaborate effectively within the agent's team environment to meet and exceed performance goals.
- Prepare timely and comprehensive activity reports for the agent, ensuring accurate documentation of interactions and outcomes.
- Remain current with product changes, technical developments, and ongoing licensing requirements through continuous education and training.
- Active Property & Casualty insurance license.
- Active Life and Health insurance license.
- Excellent interpersonal skills with a focus on clear written, verbal, and listening communication.
- Strong organizational skills and attention to detail, with the ability to multi-task and prioritize workload.
- Self-motivated and proactive in problem-solving, with a demonstrated commitment to customer service excellence.
- Ability to learn and use computer functions and insurance systems effectively.
- Team-oriented with a positive attitude toward collaboration and shared goals.
- Bilingual English/Spanish skills are preferred but not required.
Working as a Licensed Insurance Customer Service Representative in a State Farm agent’s office offers valuable insurance industry experience, opportunities for professional growth, and the chance to make a positive impact on clients’ lives. Employees often enjoy a supportive team culture and advancement potential within the agency. The company’s mission emphasizes customer care, integrity, and professional development.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.