Licensed Insurance Customer Service Representative
Location: ZUMBROTA, MN
Job Type: fulltime
Company: Lyle Wendroth - State Farm Agency
Salary: $23.0 - $28.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewWe are seeking a Licensed Insurance Customer Service Representative (CSR) to join our team. As a Licensed Insurance CSR, you will play an essential role in supporting customers with their insurance needs, ensuring a positive experience at every step. This full-time opportunity is ideal for individuals who are dedicated to customer satisfaction, possess strong communication skills, and are committed to ongoing professional development.
Responsibilities- Build and maintain strong customer relationships by providing prompt, courteous, and accurate service to every client.
- Respond to customer inquiries regarding insurance products, policy eligibility, coverage options, policy changes, claim submissions, billing, and transfers.
- Utilize needs-based review techniques to educate customers about available insurance solutions, including property, casualty, life, and health insurance options.
- Follow up with customers as needed to ensure satisfaction and resolve any outstanding issues or questions.
- Operate with a detail-oriented approach and a strong commitment to accuracy in all service and reporting activities.
- Collaborate with team members to achieve daily, weekly, and long-term goals for customer service excellence and office productivity.
- Stay current with product changes, licensing requirements, technical developments, and ongoing education related to the insurance industry.
- Provide timely and comprehensive activity reports to the supervising agent as required.
- Active Property & Casualty license (required)
- Active Life and Health license (required)
- Demonstrated excellence in verbal, written, and listening communication skills
- Strong interpersonal and organizational abilities
- Self-motivated with the ability to work both independently and as part of a team
- Detail-oriented and committed to delivering timely results
- Proactive approach to problem-solving and customer service
- Ability to efficiently learn and utilize computer software and systems relevant to insurance services
- Capable of multi-tasking in a fast-paced office environment
- Dedicated to upholding the highest standards of professionalism and customer care
- Competitive hourly pay structure
- Paid time off (PTO)
- Performance-based bonuses throughout the year
- Retirement plan options
- Professional office environment with excellent working conditions
- Opportunities for valuable experience, skill development, and career advancement within the organization
As a Licensed Insurance Customer Service Representative, you will be a key part of a team focused on delivering outstanding client experiences and supporting the growth of the business. This role offers a rewarding career path with the potential for increased responsibility and advancement.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.