Licensed Insurance Customer Service Representative
Location: DENTON, TX
Job Type: fulltime
Company: Matt Portz - State Farm Agency
Salary: $48000.0 - $70000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewThe Licensed Insurance Customer Service Representative plays a pivotal role within an insurance agency, serving as the primary point of contact for clients seeking assistance with their insurance needs. This full-time position requires active Property and Casualty as well as Life and Health licenses. The ideal candidate will demonstrate strong communication skills and a customer-centric approach, ensuring that every interaction is handled with professionalism and accuracy.
Key Responsibilities- Establish and maintain positive relationships with customers, following up as needed to address concerns and provide ongoing support.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries regarding insurance availability, eligibility, policy coverages, changes, transfers, claim submissions, and billing clarifications.
- Utilize a needs-based review process to educate customers on the various insurance options available, assisting them in making informed decisions based on their unique situations.
- Demonstrate a strong work ethic and a commitment to success in all daily activities, striving for excellence in customer satisfaction and operational effectiveness.
- Provide timely and thorough activity reports to the supervising agent, ensuring all client records and communications are accurately documented.
- Remain current on product changes, licensing requirements, technical developments, and continuing education to uphold the highest standards of service and compliance.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Minimum of 2-3 years of insurance customer service experience, preferably with State Farm or a comparable company (preferred).
- Strong interpersonal and communication skills, including written, verbal, and listening abilities.
- Demonstrated people-oriented attitude and the ability to work effectively in a team environment.
- Exceptional organizational skills, attention to detail, and the ability to multi-task efficiently.
- Self-motivated with a proactive approach to problem solving and a dedication to delivering excellent customer service.
- Ability to learn and utilize relevant computer functions and software applications.
- Pride in completing work accurately and on time.
- Full-time employment with competitive salary plus monthly commission opportunities.
- Paid time off, including vacation and personal/sick days.
- Valuable professional experience and the potential for advancement within the agency.
This position offers an excellent opportunity for individuals who thrive in a fast-paced environment and are driven to succeed. By joining our team, you will play an essential part in supporting our clients and contributing to the agency’s mission of providing outstanding service and insurance solutions. We are committed to fostering a supportive and inclusive workplace where each team member can achieve their career goals.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.