Licensed Insurance Customer Service Representative
Location: Jacksonville, IL
Job Type: fulltime
Company: Farmers Insurance
Salary: $24000.0 - $100000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewThe Licensed Insurance Customer Service Representative plays a vital role in supporting clients and agency operations within the insurance industry. This full-time position is designed for individuals who possess or are willing to obtain the required insurance licenses, such as Property, Casualty, Life, Accident, and Health. As a Licensed Insurance Customer Service Representative, you will benefit from a structured mentorship program with hands-on training and the opportunity to learn directly from experienced insurance professionals. This is an excellent opportunity for both recent graduates and individuals with prior sales, customer service, or management experience who are eager to advance their careers within the insurance sector.
Key Responsibilities- Deliver exceptional customer service by responding to client inquiries, resolving concerns, and providing detailed information on insurance policies and coverage options.
- Support the agency's sales and retention goals by identifying customer needs, cross-selling insurance products, and assisting with policy renewals and changes.
- Maintain thorough and accurate client records in compliance with industry regulations and company policies.
- Participate actively in agency training and mentorship programs, including shadowing senior agents and attending regular development sessions.
- Contribute to a collaborative team environment and communicate effectively with colleagues, clients, and agency management.
- Utilize digital tools and maintain a strong virtual presence to engage clients and expand professional networks.
- Demonstrate adaptability by managing shifting priorities and handling multiple tasks in a dynamic, fast-paced environment.
- Engage in professional networking and community involvement to promote agency visibility and develop new business opportunities.
- Experience in sales, customer service, or management is preferred.
- Excellent verbal and written communication skills.
- Self-motivated and goal-oriented with a strong drive for achievement.
- Entrepreneurial mindset with business savvy and an aptitude for building relationships.
- Proficient with digital communication platforms and comfortable maintaining a virtual presence.
- Ability to work independently, demonstrate reliability, and thrive under pressure.
- Willingness to be active in the community and represent the agency professionally.
- Required: Property, Casualty, Life, Accident, and Health insurance licenses, or willingness to obtain these licenses prior to starting employment.
As a Licensed Insurance Customer Service Representative, you will have access to a supportive professional environment with opportunities for mentorship, growth, and advancement within the insurance industry. The role provides a solid foundation for those interested in pursuing agency ownership or leadership positions in the future. Additionally, you will benefit from a competitive compensation structure, including base salary, commissions, and bonuses, reflecting your performance and contributions.
Our agency values adaptability, reliability, and a detail-oriented approach to work. We actively seek team members who are passionate about serving clients, contributing to group success, and continually developing their professional skills. If you are motivated to achieve your goals and ready to take the next step in your insurance career, this full-time opportunity offers both immediate support and long-term potential.
Equal Opportunity Employer StatementWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.