Licensed Insurance Customer Service Representative
Location: Easton, PA
Job Type: parttime
Company: Michele Vitale - StateFarm Agency
Salary: $16.0 - $19.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (Property & Casualty) – Part-Time Position OverviewThe Licensed Insurance Customer Service Representative (Property & Casualty) – Part-Time plays a pivotal role within an established insurance agency team. This position is designed for an energetic, self-motivated professional who holds an active Property and Casualty license and is dedicated to delivering outstanding service to customers. Candidates with experience in the insurance sector, particularly those familiar with State Farm procedures, are encouraged to apply for this rewarding opportunity.
Key Responsibilities- Establish and nurture relationships with customers, providing follow-up support as needed to ensure satisfaction and retention.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries about insurance availability, eligibility, policy coverages, changes, transfers, claim submissions, and billing questions.
- Educate customers on insurance options through a customer-focused, needs-based review process to help them make informed decisions.
- Demonstrate a strong work ethic and a commitment to achieving daily and long-term success within the agency team.
- Provide timely and thorough activity reports to the agent to keep all relevant parties informed on customer interactions and service metrics.
- Active Property & Casualty license is required for this position.
- Excellent interpersonal and communication skills, including verbal, written, and listening abilities.
- People-oriented with strong organizational and time management skills.
- Self-motivated, detail-oriented, and proactive in problem solving.
- Dedicated to providing exceptional customer service and ensuring a positive customer experience.
- Ability to learn and utilize computer functions relevant to the insurance industry.
- Demonstrated pride in completing work accurately and in a timely manner.
- Ability to effectively collaborate and work as part of a team, as well as manage multiple tasks simultaneously.
- Commitment to remaining current with product changes, licensing requirements, technical advancements, and continuing education as needed for the role.
- Hourly compensation structure.
- Retirement plan available (minimum hours may be required for eligibility).
- Valuable hands-on experience within a reputable insurance agency.
- Growth potential and opportunities for advancement within the agency team.
Joining the agency as a Licensed Insurance Customer Service Representative (Property & Casualty) – Part-Time provides an excellent opportunity for professional growth in the insurance industry. The agency fosters a supportive environment that values dedication, teamwork, and a commitment to customer excellence. This role is ideal for those seeking to further their insurance career while working in a dynamic, customer-centric setting.
This position is with an independent contractor agent for State Farm, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.