Field Service Technician
Location: Smyrna, TN
Job Type: Contract To Hire
Company: IDR
Category: All Other
Job Description Apply Now
Field Service TechnicianIDR is seeking an experienced and dedicated Field Service Technician to join our team on a full-time basis in Nashville, TN, Houston, TX, or New York City, NY. As a Field Service Technician, you will play a key role in delivering high-quality installation, maintenance, and support services for our valued clients. This opportunity is ideal for individuals with a strong background in quality control and technical installations, who are committed to ensuring exceptional customer experiences and operational excellence. Working as a Field Service Technician in these dynamic cities offers exposure to a diverse range of projects and industries, making it a great environment for professional growth.
Responsibilities- Lead on-site activities by directing, auditing, and supporting technicians and subcontractors, ensuring all tasks are executed according to best practices and safety standards.
- Train less experienced technicians, subcontractors, and client teams on installation and service best practices to maintain high-quality project delivery.
- Perform scheduled installation and service work at customer sites, which may include troubleshooting, repairs, and new system setups across various environments.
- Communicate regularly with internal teams such as Project Management Office (PMO), Resource Center, and Service Center to provide updates, resolve issues, and ensure client satisfaction.
- Handle client escalations promptly and professionally, ensuring all concerns are addressed and resolved efficiently.
- Manage administrative tasks related to field service operations, including maintaining accurate records, managing tools and company vehicles, and supporting new project bids through job walks and detailed estimates.
- Demonstrated proficiency and knowledge in servicing multiple key accounts within the field service industry.
- Ability to operate network certifiers and other industry-standard diagnostic tools.
- Hands-on experience in at least eight of the following areas: Voice, Data, Fire Alarm, Fiber, Burglar Alarm, CCTV, Access Control, Digital Signage, Wireless Access Points, and Networking.
- Completion of some or all of the following certifications is preferred: BICSI Installer 2 Copper, BICSI Installer 2 Fiber, as well as product certifications such as Bogen, HID Global, Camtek, Panduit, Bosch, CommScope, and Axis.
- Be part of an organization with over 25 years of proven industry experience across major markets.
- Opportunity to participate in our Employee Stock Ownership Program, contributing to your long-term financial growth.
- Access comprehensive benefits including medical, dental, vision, and life insurance.
- Work in a close-knit, team-oriented culture that values collaboration and supports professional development.
- Join a company recognized as ClearlyRated's Best of Staffing® Client and Talent Award winner for 11 consecutive years.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.