IT Systems Engineer (MSP)
Location: Fort Lauderdale, FL
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Systems Engineer (MSP) Job OverviewOur client, a prominent IT Solutions Company, is seeking a skilled IT Systems Engineer (MSP) to join their team on a full-time basis in Fort Lauderdale, FL. As an IT Systems Engineer (MSP), you will play an integral role in supporting a diverse range of client environments, focusing on delivering comprehensive IT solutions and exceptional customer service. This position is tailored for professionals who thrive in a managed service provider (MSP) environment and possess a deep understanding of networking, server management, and client support.
Key Responsibilities- Collaborate with the sales team to provide both pre- and post-sales technical support, which includes participating in discovery meetings, conducting site visits, preparing proposals and presentations, performing technical assessments, and managing the implementation of technical solutions.
- Deploy, configure, and manage Windows Servers and Active Directory environments to ensure seamless operations across client infrastructures.
- Design, implement, and optimize Local Area Networks (LANs) to meet clients’ business needs and ensure high availability and security.
- Implement and monitor network security measures to protect client data, systems, and applications from unauthorized access and threats.
- Maintain and optimize network hardware and software, ensuring reliable performance and rapid resolution of technical issues.
- Build and deploy file servers and cloud-based computing solutions, tailoring deployments to client requirements and industry best practices.
- Configure and deploy VOIP solutions, ensuring reliable and high-quality communication systems for clients.
- Troubleshoot network infrastructure, identifying and resolving issues efficiently to minimize downtime.
- Manage Microsoft Exchange Server environments, including configuration, maintenance, and troubleshooting.
- Support telephone solutions, ensuring consistent and dependable communication systems for clients.
- Monitor alert systems, responding appropriately according to established guidelines and protocols.
- Utilize event log messages to diagnose and repair system issues, maintaining system health and performance.
- Handle escalated service requests that require advanced technical expertise and timely response.
- Assist with new user onboarding processes, ensuring a smooth transition and setup for new employees within client organizations.
- At least 5 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange Server, and Active Directory.
- Demonstrated experience working in a Managed Service Provider (MSP) environment is required.
- A minimum of 3 years in a client-facing role, such as sales engineering, with strong communication and interpersonal skills.
- Exceptional verbal and written communication abilities, with comfort in engaging with clients to understand and address their business and technology challenges.
- Strong organizational and time-management skills with a proven ability to handle multiple tasks efficiently.
- Experience writing technical proposals and implementing solutions tailored to business needs.
- Self-motivated, results-oriented, professional, reliable, and a collaborative team player.
- Solid understanding of technology and business productivity systems.
- Experience with RMM (Remote Monitoring and Management) tools such as Kaseya or ConnectWise is a plus.
- Familiarity with PSA (Professional Services Automation) tools such as Autotask or ConnectWise is a plus.
- Strong problem-solving skills, outstanding customer service, and the ability to manage multiple priorities.
- Sales training experience is considered an asset.
- CompTIA Network+ and/or CompTIA Security+ certifications.
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate), MCSE (Microsoft Certified Systems Engineer/Solutions Expert), or MCITP (Microsoft Certified IT Professional).
- CCNA or CCIE Cisco certifications are highly valued.
The IT Systems Engineer (MSP) position offers the opportunity to work on challenging projects, advance your career, and benefit from ongoing professional training. The company fosters a collaborative and pleasant work environment, supporting team members in their growth within the IT industry. Working in Fort Lauderdale, FL, provides access to a thriving business community and a dynamic technology sector, making it an excellent location for IT professionals to expand their expertise and contribute to business success.
Employment TypeThis is a full-time position based in Fort Lauderdale, FL.