IT Support Specialist III
Location: Tucson, AZ
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist III Job OverviewWe are seeking an experienced and technically skilled IT Support Specialist III to join a leading IT solutions company, offering full-time employment in Tucson, AZ. This role is integral to supporting end users and maintaining essential IT systems for business continuity and operational efficiency. The IT Support Specialist III will serve as a primary point of contact for escalated support requests, ensuring prompt, professional, and effective resolution of technical issues. The position requires a deep understanding of system administration, network management, and client service within a managed service provider (MSP) environment.
Key Responsibilities- Provide courteous and timely support for incoming service desk requests via telephone, web portal, or email, ensuring effective resolution of end-user technical issues.
- Coordinate the provisioning and system setup for new hires, ensuring all required access and resources are properly configured.
- Prioritize and manage incidents and service requests in accordance with defined service level agreements (SLAs), maintaining high service standards.
- Utilize remote tools and diagnostic utilities to troubleshoot and resolve support requests efficiently.
- Perform server administration tasks, including managing Active Directory, File & Print services, DNS, and DHCP.
- Install and maintain antivirus software, ensuring virus definitions remain current to protect organizational assets.
- Administer and maintain network firewalls and switches, optimizing and supporting both network software and hardware.
- Build and deploy file servers and cloud computing solutions to enhance business productivity and data management.
- Configure and deploy Voice over IP (VOIP) solutions and support telephone system administration.
- Manage Microsoft Exchange Server as part of comprehensive email and collaboration services.
- Monitor alert systems, responding appropriately to maintain system integrity according to established guidelines.
- Analyze event logs to identify and repair technical issues quickly and effectively.
- Handle escalated service requests, delivering advanced technical support and guidance as needed.
- Previous experience working in a Managed Service Provider (MSP) environment is required.
- Minimum of four years' hands-on experience with configuration, troubleshooting, and repair of networking equipment, Windows servers and workstations, Exchange Server, and Active Directory.
- Two to three years of client-facing experience in roles such as sales engineering, demonstrating strong communication skills.
- Familiarity with tools such as Kaseya RMM and Autotask PSA is considered an asset.
- Exceptional written and verbal communication skills, with the ability to engage professionally with clients on technical and business matters.
- Strong organizational and time-management abilities to successfully handle multiple tasks and priorities.
- Experience in drafting proposals and implementing technical solutions tailored to business requirements.
- Demonstrated results-oriented, self-motivated, and collaborative approach to work.
- Thorough understanding of business productivity systems and technology solutions.
- Experience with remote monitoring and management (RMM) tools is advantageous.
- Proven high-level problem-solving skills and extraordinary commitment to customer service.
- Sales training experience is beneficial but not required.
- CompTIA Network+ and/or CompTIA Security+ certifications.
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate), MCSE (Microsoft Certified Systems Engineer or Microsoft Certified Solutions Expert), or MCITP (Microsoft Certified IT Professional) certifications.
- CCNA or CCIE (Cisco Certified Network Associate/Expert) certifications are highly regarded.
As an IT Support Specialist III in Tucson, AZ, you will be part of a dynamic team committed to delivering cutting-edge IT solutions and support. The company offers challenging assignments, ongoing training, career advancement opportunities, and a collaborative work environment. Tucson, AZ is known for its thriving technology sector and quality of life, making it an excellent location for IT professionals seeking growth and stability.