IT Support Specialist II (MSP)
Location: Shreveport, LA
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist II (MSP) Job SummaryWe are seeking a skilled and knowledgeable IT Support Specialist II (MSP) for a full-time position with an established IT solutions company based in Shreveport, LA. As an IT Support Specialist II (MSP), you will play a crucial role in delivering technical support and solutions to a diverse client base while ensuring high levels of customer satisfaction. This role is ideal for individuals who thrive in a client-facing environment and have a strong background working within Managed Service Provider (MSP) settings.
Key Responsibilities- Collaborate with sales teams to provide technical assistance during pre- and post-sales activities, such as discovery meetings, site visits, proposals, presentations, technical assessments, and implementation support.
- Deploy, manage, and troubleshoot Windows Servers and Active Directory environments to ensure optimal performance and security.
- Design and maintain Local Area Networks (LANs) and implement network security protocols to safeguard client infrastructure.
- Optimize, maintain, and upgrade network software and hardware to meet evolving business needs.
- Build, deploy, and support file servers and cloud computing solutions, ensuring secure and efficient data management.
- Configure and deploy Voice over IP (VOIP) solutions, supporting the communication needs of clients.
- Perform network infrastructure troubleshooting, diagnosing and resolving complex technical issues.
- Manage and support Microsoft Exchange Server and related messaging solutions.
- Provide technical support for telephone systems and assist with the deployment of new solutions as required.
- Monitor alert systems, analyze event logs, and take appropriate remediation steps in accordance with established guidelines.
- Receive and resolve escalated service requests that require advanced technical knowledge and problem-solving skills.
- Support new user onboarding processes, ensuring seamless integration into IT systems and services.
- Previous experience working in a Managed Service Provider (MSP) environment is required.
- Minimum of 3 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory.
- 2-3 years of experience in a client-facing technical or sales engineering role.
- Exceptional verbal and written communication skills, with the ability to engage effectively with clients to understand their business and technical requirements.
- Outstanding organizational and time-management abilities, capable of managing multiple projects and tasks simultaneously.
- Demonstrated experience in preparing technical proposals and implementing solutions to fulfill complex business needs.
- Results-driven, self-motivated, professional, and reliable team player with a strong work ethic.
- In-depth understanding of technology and business productivity systems.
- Experience with Remote Monitoring and Management (RMM) tools is a plus.
- Strong problem-solving abilities, extraordinary customer service skills, and a high degree of multi-tasking proficiency.
- Sales training experience is considered beneficial.
- CompTIA Network+ (Net+), CompTIA Security+.
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate), MCSE (Microsoft Certified Systems Engineer/Solutions Expert), MCITP (Microsoft Certified IT Professional).
- CCNA or CCIE Cisco certifications.
This IT Support Specialist II (MSP) full-time position offers challenging work, opportunities for career advancement, a positive work environment, and ongoing professional training. Working in Shreveport, LA, provides a supportive local community and convenient access to a range of resources and amenities.
The company is committed to equal employment opportunity and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.