IT Support Specialist II (MSP)
Location: San Jose, CA
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist II (MSP) Position OverviewWe are seeking a skilled and dedicated IT Support Specialist II (MSP) to join a leading IT solutions company in San Jose, CA. As a full-time member of the team, you will play a vital role in supporting clients through a wide range of technical challenges, with a focus on delivering high-quality managed IT services. This IT Support Specialist II (MSP) position is ideal for professionals who enjoy collaborating with clients and team members to design, implement, and maintain innovative technology solutions that meet evolving business needs. Working in San Jose, CA offers access to a vibrant and fast-paced technology sector, providing a dynamic environment for career growth.
Key Responsibilities- Collaborate with sales teams to provide comprehensive pre- and post-sales technical support, including conducting discovery meetings, performing site visits, developing proposals and presentations, and participating in technical assessments.
- Deploy, configure, and manage Windows Servers and Active Directory environments to ensure reliable system performance and security.
- Design, implement, and maintain Local Area Networks (LANs), optimizing network software and hardware to maximize efficiency and reliability.
- Implement and monitor robust network security solutions to safeguard client environments from potential threats.
- Build, deploy, and support file servers as well as cloud computing solutions tailored to client requirements.
- Configure and deploy VOIP solutions, ensuring seamless voice communication capabilities for clients.
- Troubleshoot network infrastructure issues, utilizing event logs and alert systems to resolve incidents swiftly and effectively.
- Administer and manage Microsoft Exchange Server environments, ensuring dependable email and messaging services.
- Provide technical support for telephone solutions and facilitate new user on-boarding processes.
- Respond to escalated service requests that require enhanced technical expertise and advanced problem-solving skills.
- Monitor alert systems, taking appropriate action as outlined in operating guidelines and best practices.
- Minimum of 5 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange Server, and Active Directory.
- At least 3 years of experience in a client-facing technical environment, such as sales engineering or technical account management.
- Proven ability to communicate effectively, both verbally and in writing, with clients to understand and address their business and technology challenges.
- Strong organizational and time-management skills with the ability to prioritize multiple tasks and projects.
- Experience writing proposals and implementing technical solutions that align with client business objectives.
- Self-motivated, professional, reliable, and able to work both independently and as part of a team.
- Familiarity with remote monitoring and management (RMM) tools is a plus.
- Exceptional problem-solving and customer service skills, with the capacity to manage complex technical issues efficiently.
- Sales training experience is advantageous.
- Previous experience working in a Managed Service Provider (MSP) environment is highly desirable.
- CompTIA Network+ and/or CompTIA Security+ certifications.
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate), MCSE (Microsoft Certified Solutions Engineer/Expert), MCITP (Microsoft Certified IT Professional).
- CCNA or CCIE (Cisco Certified Network Associate/Expert) certifications are considered a strong asset.
This IT Support Specialist II (MSP) role offers challenging assignments, diverse career opportunities, and access to a collaborative, supportive work environment. Ongoing training ensures that team members remain current with the latest industry trends and technologies, fostering continued professional growth.
Equal Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.