IT Support Specialist II (MSP)
Location: Knoxville, TN
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist II (MSP) OverviewJoin a leading IT solutions provider as an IT Support Specialist II (MSP) in Knoxville, TN. This full-time opportunity is ideal for professionals with a passion for helping clients leverage technology to achieve their business goals within a managed services provider environment. The position emphasizes technical proficiency, problem-solving abilities, and strong client communication skills.
Key Responsibilities- Collaborate with sales teams to deliver comprehensive pre- and post-sales technical support, such as attending discovery meetings, conducting site visits, preparing proposals and presentations, performing technical assessments, supporting implementation, and providing ongoing technical account management.
- Deploy and manage Windows Servers and Active Directory systems, ensuring reliable access and functionality for clients.
- Design and implement Local Area Networks (LAN), optimizing connectivity and network performance.
- Plan, implement, and monitor network security measures to safeguard client data and infrastructure.
- Maintain and optimize both network software and hardware to ensure stability and efficiency.
- Build and deploy file servers and integrate cloud computing solutions for scalable storage and resource management.
- Configure and deploy Voice over IP (VOIP) solutions, adapting to client communication needs.
- Troubleshoot network infrastructure issues and resolve escalated service requests requiring advanced technical expertise.
- Manage Microsoft Exchange Server deployments and ongoing performance.
- Support installation and maintenance of telephone solutions, ensuring effective communication systems.
- Monitor alert systems, responding to events and following established guidelines for resolution.
- Interpret system event logs to identify issues and implement repairs or maintenance as needed.
- Lead the onboarding process for new users, setting up accounts and configuring access as required.
- At least three years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange Server, and Active Directory environments.
- Two to three years of experience in a client-facing technical role, such as sales engineering or technical support, preferably within a managed services provider (MSP) context.
- Exceptional verbal and written communication skills, with the ability to engage business clients and understand their technology needs and challenges.
- Strong organizational and time-management skills, with a demonstrated ability to manage multiple priorities effectively.
- Experience developing technical solution proposals and managing implementation processes to meet business objectives.
- Proven track record of reliability, professionalism, teamwork, and a results-oriented approach.
- Solid understanding of business productivity systems and their integration into client environments.
- Experience with RMM (Remote Monitoring and Management) tools is a plus.
- Advanced problem-solving skills, outstanding customer service orientation, and the ability to multitask in a fast-paced setting.
- Prior sales training and experience is considered beneficial.
- Experience working in an MSP environment is strongly preferred.
- CompTIA Network+ and/or CompTIA Security+ certification
- MCSA (Microsoft Certified Solutions Associate), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft Certified IT Professional)
- CCNA or CCIE (Cisco Certified Network Associate/Expert) certifications
As an IT Support Specialist II (MSP) in Knoxville, TN, you will benefit from challenging technical work, opportunities for professional advancement, a supportive and collaborative work environment, and access to ongoing training. Knoxville offers a dynamic IT community and a great place to further your career in technology.