IT Support Specialist II
Location: New Braunfels, TX
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist II Job OverviewWe are seeking a dedicated IT Support Specialist II to join a dynamic IT solutions company located in New Braunfels, TX. As a full-time professional in this role, you will play a crucial part in ensuring the operational stability and efficiency of technology systems so that end users can perform their business tasks seamlessly. The IT Support Specialist II is primarily responsible for addressing and resolving technical issues, administering IT systems, and providing an excellent end-user experience. This opportunity offers you the chance to work in a thriving community in New Braunfels, TX, while being part of a team that values continuous learning and professional growth.
Key Responsibilities- Respond promptly to support requests via telephone, web portal, and email to provide courteous and effective solutions for end-user issues.
- Facilitate the provisioning and system setup for new employees to ensure a smooth onboarding process.
- Prioritize incidents and service requests according to established processes to meet service level agreements (SLAs).
- Utilize remote diagnostic tools to efficiently troubleshoot and resolve support requests.
- Administer server environments, including Active Directory, File & Print services, DNS, and DHCP management.
- Install and maintain antivirus software to ensure virus definitions are current and systems are protected.
- Oversee network firewall and switch administration, including routine maintenance and troubleshooting.
- Optimize and maintain network software and hardware infrastructure for consistent performance.
- Build and deploy file servers and implement cloud computing solutions as needed.
- Configure and deploy VOIP solutions to support organizational communication requirements.
- Manage Microsoft Exchange Server and ensure reliable email communication across the organization.
- Support telephone systems and escalate complex technical issues as necessary.
- Monitor alert systems and respond appropriately according to established guidelines.
- Analyze event logs to identify and resolve IT issues efficiently.
- Handle escalated service requests that require advanced technical knowledge and timely resolution.
- Demonstrated experience working in a Managed Service Provider (MSP) environment is essential.
- A minimum of four years of hands-on experience with configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
- Two to three years of experience in a client-facing role, such as sales engineering.
- Familiarity with Remote Monitoring and Management (RMM) tools, such as Connectwise or Kaseya, is a plus.
- Working knowledge of Professional Services Automation (PSA) tools, such as Autotask, is beneficial.
- Excellent verbal and written communication skills, with the ability to interact professionally with clients and understand their business and technical needs.
- Strong organizational and time-management skills, with the capacity to handle multiple tasks concurrently.
- Experience in developing proposals and implementing technical solutions to meet business requirements.
- Highly motivated, reliable, and able to work collaboratively as part of a team.
- Advanced problem-solving abilities, exceptional customer service skills, and proficiency in technology and business productivity systems.
- Sales training experience is considered an asset.
- CompTIA Network+ and/or CompTIA Security+ certifications.
- Microsoft certifications, including MCSA (Microsoft Certified Systems Administrator/Solutions Associate), MCSE (Microsoft Certified Systems Engineer), or MCITP (Microsoft Certified IT Professional).
- Cisco certifications, such as CCNA or CCIE, are highly regarded.
As an IT Support Specialist II in New Braunfels, TX, you will be part of a forward-thinking organization that offers challenging work, a collaborative and pleasant work environment, and ongoing training for career advancement. This full-time role is ideal for individuals seeking to deepen their expertise in IT support while making a positive impact in a vibrant Texas community.