IT Support Specialist II
Location: Roseland, NJ
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist II (Full-Time) Job OverviewWe are seeking a dedicated and knowledgeable IT Support Specialist II to join a leading IT solutions company in Roseland, NJ. As an integral member of the technical team, the IT Support Specialist II will deliver comprehensive technical support and solutions to clients, ensuring their IT infrastructure, networks, and systems are maintained to optimal standards. This full-time role offers the opportunity to work with advanced technologies and interact with clients to provide both pre- and post-sales support, making a direct impact on client business operations and success. Working in Roseland, NJ offers a dynamic professional environment and access to a thriving business community.
Key Responsibilities- Collaborate with sales teams to deliver technical expertise during pre-sales and post-sales activities, including discovery meetings, site visits, proposals, presentations, technical assessments, and ongoing account management.
- Deploy and manage Windows Servers and Active Directory, ensuring seamless integration and functionality within client environments.
- Design and implement Local Area Networks (LANs) to meet organizational needs.
- Establish and monitor network security protocols, proactively identifying and mitigating potential risks.
- Maintain, optimize, and troubleshoot both network software and hardware components to ensure reliable performance.
- Build and deploy file servers and implement cloud computing solutions to support evolving business requirements.
- Configure and deploy Voice over Internet Protocol (VOIP) solutions for enhanced communication capabilities.
- Diagnose and resolve network infrastructure issues, employing advanced troubleshooting skills.
- Administer and manage Microsoft Exchange Server environments to support business communications.
- Support and maintain telephone solutions as part of the overall IT infrastructure.
- Monitor alert systems, responding appropriately to incidents as per established guidelines.
- Interpret event log messages to identify and effectuate necessary repairs or escalations.
- Handle escalated service requests, delivering enhanced support and timely resolutions.
- Facilitate new user onboarding, ensuring a smooth and secure entry into client IT environments.
- Minimum of 3 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory.
- At least 3 years of experience in a client-facing environment, such as sales engineering or technical consulting.
- Exceptional verbal and written communication skills, with the ability to engage clients at a business level, understanding their unique technology and business challenges.
- Strong organizational and time-management skills, capable of managing multiple tasks and priorities efficiently.
- Proven experience in writing proposals for, and implementing, technical solutions tailored to business needs.
- Self-motivated, results-oriented, and professional, with a collaborative, team-focused mentality.
- Solid understanding of technology and business productivity systems.
- Experience with RMM (Remote Monitoring and Management) tools such as Kaseya or ConnectWise is a plus.
- Familiarity with PSA (Professional Services Automation) ticketing systems such as Autotask or ConnectWise is an advantage.
- Exceptional problem-solving skills, customer service orientation, and multitasking abilities.
- Sales training experience is considered a plus.
- Experience working in a Managed Service Provider (MSP) environment is highly valued.
- CompTIA Network+ (Net+) and/or CompTIA Security+ certifications.
- Microsoft certifications such as MCSA (Microsoft Certified Solutions Associate), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft Certified IT Professional).
- Cisco certifications including CCNA (Cisco Certified Network Associate) or CCIE (Cisco Certified Internetwork Expert) are a plus.
The IT Support Specialist II position in Roseland, NJ offers challenging work, professional growth opportunities, a supportive work environment, and access to ongoing technical training. This full-time role is ideal for individuals seeking to expand their technical skills and contribute to a collaborative team serving diverse business clients.