IT Support Specialist
Location: Jacksonville, FL
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist Job OverviewJoin a leading IT Solutions Company as an IT Support Specialist in Jacksonville, FL. This full-time opportunity is ideal for professionals with proven technical experience and strong communication skills who are passionate about leveraging technology to address diverse business needs. The IT Support Specialist will play a critical role in pre- and post-sales support, technical implementation, and ongoing client account management, contributing to the company's commitment to delivering high-quality IT solutions and services.
Responsibilities- Collaborate closely with the sales team to provide pre- and post-sales technical support, including participation in discovery meetings, site visits, technical assessments, client proposals, presentations, and ongoing account management.
- Deploy and manage Windows Servers and Active Directory environments, ensuring optimal performance and security.
- Design, implement, and support Local Area Networks (LANs), focusing on reliability and scalability for business operations.
- Implement and monitor network security protocols to safeguard client data and infrastructure from potential threats.
- Optimize and maintain both network software and hardware, ensuring minimal downtime and efficient operations.
- Build and deploy file servers and collaborate on cloud computing solutions to support business continuity and scalability.
- Configure and deploy Voice over IP (VOIP) solutions, enhancing communication capabilities for clients.
- Troubleshoot network infrastructure issues, providing prompt and effective resolutions to maintain service quality.
- Manage Microsoft Exchange Server environments to facilitate secure and reliable business communications.
- Support the implementation and management of telephone solutions, ensuring integration with existing IT systems.
- Monitor alert systems and respond in accordance with established guidelines to ensure proactive incident management.
- Interpret event log messages and utilize diagnostic tools to identify and repair system issues efficiently.
- Receive and address escalated service requests requiring advanced technical expertise and rapid response.
- Handle new user onboarding, ensuring seamless integration of users into the IT environment.
- Minimum of 4 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange Server, and Active Directory environments.
- At least 3 years of experience in a client-facing technical role, such as sales engineering or technical support.
- Exceptional verbal and written communication skills, with the ability to interact effectively with clients at a business level to assess and resolve technical and business challenges.
- Strong organizational and time-management skills, capable of managing multiple tasks and priorities in a dynamic environment.
- Demonstrated experience in preparing proposals and implementing technical solutions that align with business objectives.
- Self-motivated, results-oriented, reliable, and able to work effectively both independently and as part of a team.
- Solid understanding of technology platforms and business productivity systems.
- Experience with Remote Monitoring and Management (RMM) tools is a plus.
- Advanced problem-solving abilities, extraordinary customer service skills, and a commitment to delivering high-quality support.
- Sales training or experience is an asset.
- Experience working in a Managed Services Provider (MSP) environment is highly desirable.
- CompTIA Network+ (Net+) and/or CompTIA Security+ certifications.
- MCSA (Microsoft Certified Solutions Associate), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft Certified IT Professional) credentials.
- CCNA (Cisco Certified Network Associate) or CCIE (Cisco Certified Internetwork Expert) certifications are a strong plus.
The IT Support Specialist position in Jacksonville, FL, offers exposure to challenging projects, opportunities for skills development through ongoing training, and a supportive work environment. Employees enjoy a culture that values innovation, collaboration, and continuous professional growth in a thriving city known for its technology-driven business community.