IT Support Specialist
Location: Memphis, TN
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Support Specialist plays a critical role in ensuring the smooth operation of technology across a large healthcare organization. This position is designed for professionals who excel in providing both first-level and second-tier technical support to end-users, focusing on resolving hardware and software issues related to desktop computers. As a key member of the IT department, the IT Support Specialist is responsible for helping users quickly overcome technical obstacles, ensuring business continuity, and contributing to the organization's overall efficiency. The role offers exposure to a dynamic environment utilizing the latest in Microsoft Azure Active Directory (AD) and Office 365 (O365) technologies, making it an excellent opportunity for technical professionals looking to grow within the healthcare sector.
By joining this well-established healthcare organization, IT Support Specialists benefit from a collaborative work culture and the chance to work with cutting-edge IT solutions. The position requires strong problem-solving abilities, excellent communication skills, and a customer-oriented approach to technical challenges. The organization values ongoing professional development and provides access to comprehensive benefits, making this an attractive opportunity for individuals seeking career stability and growth. Working within the Memphis, TN area, employees experience a supportive community and a vibrant local culture while contributing meaningful work that supports patient care and healthcare operations.
IT Support Specialist - Summary- Deliver first-level and second-tier technical support for hardware and software issues on desktop computers.
- Troubleshoot, resolve, and document technical problems related to operating systems, applications, and hardware.
- Collaborate closely with IT teams to escalate and resolve complex technical incidents when necessary.
- Manage endpoint installations, configurations, and updates, ensuring all systems are up to date and secure.
- Assist with inventory management of hardware and peripherals and provide support on special technology projects as assigned.
- Serve as the first point of contact for end-users requiring technical assistance with hardware, software, and operating systems.
- Identify, diagnose, and resolve technical issues in a timely and efficient manner.
- Document all support requests and resolutions, maintaining accurate records for future reference and knowledge sharing.
- Escalate unresolved or complex incidents to higher-level IT staff or specialized teams, ensuring prompt resolution.
- Coordinate with IT colleagues to deploy, configure, and update endpoint devices across the organization.
- Assist in maintaining the inventory of IT assets, tracking hardware and peripheral devices as needed.
- Participate in special IT projects, such as system upgrades, migrations, or deployments.
- Communicate effectively with users, providing clear instructions and empathetic support in a fast-paced help desk environment.
- Maintain professional and courteous interactions with all staff, supporting a positive user experience.
- Comprehensive health coverage, including medical, dental, and vision insurance.
- Employee stock ownership program for long-term financial growth.
- Access to life insurance and additional voluntary benefits.
- Dedicated engagement manager to support your professional growth and well-being.
- Recognition as a Best of Staffing® Client and Talent Award winner for over a decade.
- Opportunities for advancement and ongoing professional development within an industry-leading healthcare organization.
- Minimum of 3 years of experience in help desk support or IT engineering roles.
- Proficiency troubleshooting hardware, software, and operating systems, particularly within Windows environments.
- Experience working in Microsoft Azure Active Directory environments.
- Hands-on experience supporting Office 365 (O365) applications for end-users.
- Strong communication skills, with the ability to assist users in a high-volume help desk setting.
- Demonstrated ability to manage multiple priorities and respond to technical issues efficiently.
- Technically adept, with a strong foundation in desktop support and troubleshooting in enterprise settings.
- Proactive problem solver who remains calm and effective under pressure.
- Team player with excellent interpersonal and communication skills.
- Adaptable and eager to learn new technologies to support business objectives.
- Organized, detail-oriented, and committed to delivering high-quality service.
- This IT Support Specialist role offers the chance to work in Memphis, TN, a city known for its community spirit and diverse cultural offerings.
- The organization is committed to providing a supportive work environment that values employee contributions and fosters career advancement.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take your IT career to the next level and join a respected healthcare organization as an IT Support Specialist, click the job application button to apply today and become a valued member of the team!