IT Support Specialist
Location: Suwanee, GA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IT Support Specialist Job OverviewIDR is seeking a skilled and resourceful IT Support Specialist to join our client’s team in Suwanee, GA. This full-time opportunity is ideal for individuals who are passionate about delivering outstanding technical support and service to a large educational user base. As an IT Support Specialist, you will play a pivotal role in ensuring seamless technology operations and supporting the diverse needs of end-users across multiple locations. This role offers a dynamic, team-oriented environment with opportunities for professional development and growth in the technology sector.
Key Responsibilities- Deliver comprehensive technical assistance, both hands-on and remotely, to approximately 400 users distributed across several sites in Suwanee, GA.
- Provide expert support for various operating systems, including Windows OS, MAC OS, and Chrome OS, ensuring optimal performance and user satisfaction.
- Troubleshoot and resolve hardware issues related to projectors, TVs, displays, and Smart Boards, contributing to the smooth operation of educational technology resources.
- Utilize tools such as Active Directory and Altiris to manage Windows environments, perform imaging, and deploy software efficiently to all relevant systems.
- Create and maintain thorough support documentation, as well as training and onboarding materials, to facilitate knowledge sharing and user independence.
- At least three years of experience in IT support or help desk roles, demonstrating a strong background in technology troubleshooting and user support.
- Proficient in supporting Windows OS, MAC OS, and Chrome OS platforms, ensuring adaptability in a diverse technical landscape.
- Experience working with Active Directory and Altiris for system management and software deployment.
- Familiarity with ServiceNow or similar ticketing systems is an asset, enhancing the ability to track and resolve technical issues efficiently.
- Excellent customer service and communication skills, with the ability to convey technical information clearly to a variety of users.
- Demonstrated ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
- Competitive compensation and a comprehensive benefits package, including Medical, Vision, Dental, and more.
- Opportunity to join a respected, industry-leading organization with a history of excellence and innovation.
- Engage in a collaborative, team-oriented workplace culture that values professional development and growth.
- Participate in programs such as an Employee Stock Ownership Program and access various insurance options.
- Be part of an award-winning team recognized by ClearlyRated's Best of Staffing® Client and Talent Awards.
Suwanee, GA offers a vibrant community with a strong focus on education and technology, making it an excellent location for IT professionals seeking meaningful work and career advancement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.